Project Role Application Lead Project Role Description Lead the effort to design build and configure applications acting as the primary point of contact Must have skills Salesforce Health Cloud Good to have skills Salesforce Lightning Web Components Minimum 7 5 year s of experience is required Educational Qualification 15 years full time education Summary We are seeking a highly skilled Salesforce Technical Lead with deep expertise in Agentforce Health Cloud and data-driven patient services platforms The role requires a strong technical foundation in Salesforce architecture hands-on experience with complex solutions implementation and in-depth knowledge of the healthcare and life sciences domain The ideal candidate will lead technical design guide development teams and partner with stakeholders to deliver scalable secure and impactful solutions that transform patient engagement services and analytics Roles Responsibilities Solution Architecture Design - Lead the technical design and architecture of Salesforce Agentforce and Health Cloud solutions ensuring alignment with business needs and Salesforce best practices Agentforce Development - Design implement and optimize Agentforce solutions including prompt templates agent topics and actions chat experiences and Agent APIs Health Cloud Expertise - Deliver patient services solutions leveraging Health Cloud features such as Care Plans Patient Timeline Assessments Service Requests and Consent Management Data Analytics - Design and optimize data models and data cloud integrations for patient 360 insights - Enable real-time analytics reporting and segmentation for patient services operations - Integration Leadership Guide the integration of Salesforce with enterprise systems EHR Veeva CRM Veeva Vault Data Cloud and other patient support platforms - Technical Leadership Mentor and oversee development teams review code and solution designs and ensure adherence to security compliance and quality standards - Stakeholder Collaboration Partner with business clinical and IT teams to define solution roadmaps capture requirements and translate them into technical designs - Governance Best Practices Enforce Salesforce best practices for data security HIPAA GDPR compliance testing and release management Skilled Technical Skills Experience - 8 years of Salesforce development architecture experience - 3 years working with Salesforce Health Cloud implementations in the life sciences or healthcare domain Proven track record of building and deploying Agentforce service solutions with AI automation and patient service use cases Technical Skills - Hands-on expertise with Salesforce Apex Lightning Web Components LWC Flows and Integrations - Strong background in Salesforce Data Cloud data transformations and analytics - Experience with embedding and designing AI-driven service solutions in Agentforce Domain Knowledge - Strong understanding of patient services in pharma healthcare patient onboarding case management adherence support HCP engagement and field services - Familiarity with regulatory requirements such as HIPAA GDPR and industry compliance standards Preferred Skills - Experience in Life Sciences commercial and patient support programs including Specialty Hubs and Patient Assistance programs - Knowledge of integration patterns with EHRs Veeva Vault data warehouses or analytics platforms like Databricks Power BI Tableau - Experience with AI ML conversational agents or intelligent automation systems - Salesforce Certifications e g Health Cloud Consultant Data Cloud Consultant Service Cloud Consultant Application Systems Architect AI Specialist 15 years full time education

📌 Application Lead (Karnataka)
🏢 Accenture
📍 Karnataka