Manager Systems Software Engineering If the job description has been created in Microsoft Word please paste it in to Notepad before copying it into the External field Copying a job description directly from Microsoft Word may result in a distorted job description on TTECJobs com Description - External Your potential has a place here with TTEC s award-winning employment experience As a Cloud Sustainment Engineering Manager working onsite in Hyderabad India you ll be a part of bringing humanity to business experienceTTEC Our employees have spoken Our purpose team and company culture are amazing and our Great Place to Work certification in India says it all What You ll Do - The Cloud Sustainment Engineering Manager will lead a global team supporting GCP Azure and other platforms in a 24 5 environment This role ensures seamless transition of cloud projects into operations and oversees governance security and incident resolution across IaaS SaaS and PaaS Responsibilities include managing day-to-day operations staffing escalations and continuous service improvement The manager will drive cloud service delivery while fostering collaboration across infrastructure network and platform teams You ll report to Senior Manager Systems Software Engineering During a Typical Day You ll Manage Cloud Operations SRE for governance administration compliance and FinOps across IaaS SaaS and PaaS Oversee delivery of cloud services for the Engage business unit with a focus on security and automation Develop automation for cloud operations using tools like Terraform Python PowerShell and Ansible Handle event and incident management ensuring resolution within defined SLAs Act as an escalation point and coordinate across NOC operations and engineering teams during outages Maintain and update documentation SOPs and knowledge base articles Mentor junior engineers conduct training sessions and support team performance management What You Bring to the Role Associate degree or higher or equivalent qualified experience 5-7 years of hands-on experience in Cloud and Infrastructure roles At least 2 years of experience in people management Strong IaaS and DevOps expertise across GCP Azure and or AWS Proficiency with automation tools like Git Terraform Jenkins and Ansible Solid knowledge of networking Microsoft technologies O365 AD and related infrastructure Familiarity with on-prem systems like Linux VMware Nutanix Cohesity and Cisco UCS What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off PTO and wellness and healthcare benefits And yes a great compensation package and performance bonus opportunities benefits you d expect and maybe a few that would pleasantly surprise you like tuition reimbursement About TTEC Our business is about making customers happy That s all we do Since 1982 we ve helped companies build engaged pleased profitable customer experiences powered by our combination of humanity and technology On behalf of many of the world s leading iconic and hypergrowth brands we talk message text and video chat with millions of customers every day These exceptional customer experiences start with you TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams We aim to reflect the communities we serve by not only delivering amazing service and technology but also humanity We make it a point to make sure all our employees feel valued belonging and comfortable being their authentic selves at work As a global company we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way LI-Onsite Employment Requirements TTEC requires all employees hired in the India to successfully pass a background check including employment credentials education permanent and current address verification and if applicable immigration and work permit documentation as a condition of employment Depending on location and client program a drug test may also be required as a condition of employment TTEC is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status You will be asked to share with TTEC as well as its representatives all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same whether in India or abroad Primary Location India-Telangana-Hyderabad

📌 Manager, Systems Software Engineering (Telangana)
🏢 TTEC
📍 Telangana