Location Andheri East Marol Mumbai Shift Timing Night Shift 11 00 PM - 8 00 AM IST Company Shaadi com - India s No 1 Matchmaking Matrimony Platform About Shaadi com Shaadi com is the world s largest and most trusted matchmaking platform serving millions of members worldwide We specialize in offering premium services to VIP NRI and High Net Worth Individuals HNI clients ensuring they receive personalized and world-class support We are looking for talented customer-centric professionals to join our international customer experience team in Mumbai Job Summary We are seeking a Customer Service Representative CSR to manage interactions with VIP NRI and HNI customers via calls chat and email This blended support role requires exceptional communication skills premium service orientation and the ability to build solid relationships with high-value clients Candidates must have prior experience in international voice processes and be comfortable working in a night shift environment Key Responsibilities Deliver white-glove customer service to Shaadi com s VIP NRI and HNI members across phone chat and email Handle customer concerns with utmost professionalism discretion and empathy Provide personalized resolutions ensuring complete ownership until closure Document every interaction accurately in CRM ticketing systems Maintain high service levels SLAs while managing multiple tasks efficiently Escalate complex or sensitive cases to senior teams keeping clients informed Stay updated on Shaadi com s premium features membership plans and global customer requirements Collaborate with peers and managers to enhance the premium customer experience journey Qualifications Only Male Candidates as per shift requirement Minimum 1 year of international voice process experience mandatory Strong English verbal and written communication skills ability to converse confidently with global clients Comfortable working in a US night shift 11 00 PM - 8 00 AM IST Excellent problem-solving multitasking and interpersonal skills Preferred Skills Prior experience in International BPOs Ability to handle high-value clients with tact and discretion Strong relationship management skills with a customer-first approach Why Join Shaadi com Be part of India s leading matchmaking brand with a global presence Opportunity to work closely with VIP NRI and HNI clients Attractive compensation with career growth opportunities Exposure to world-class customer service standards VIP Customer Service Jobs Mumbai NRI Client Support Jobs HNI Customer Support International BPO Voice Process Jobs Night Shift Customer Service Jobs Andheri Shaadi com Careers Premium Customer Experience Jobs Customer Service Representative International Apply now to join Shaadi com s Premium Customer Service Team and deliver unmatched experiences to our VIP NRI HNI members Job Types Full-time Permanent Pay 35 000 00 - 45 000 00 per month Benefits Health insurance Provident Fund Experience International voice process 1 year Required Shift availability Night Shift Required Work Location In person

📌 Customer Service Representative – (international Voice ) (Maharashtra)
🏢 place8
📍 Maharashtra