Job Title Senior Customer Support Lead Company Arooha Travel and Tourism Location Calicut Job Type Full-time About Us Arooha Travel and Tourism is a agile and growing travel company dedicated to providing exceptional travel experiences We are looking for an experienced and motivated professional to lead our telecalling and customer support team Key Responsibilities Lead and manage the telecalling customer support team to achieve sales and service targets Handle inbound and outbound sales calls with proven ability to convert leads into confirmed bookings Develop strategies to improve customer engagement sales conversions and overall service quality Train guide and monitor team members to ensure high performance and consistent customer satisfaction Prepare and share regular reports on team performance and sales metrics with management Ensure smooth coordination with other departments sales operations and marketing Requirements Bachelor s degree minimum qualification Proven experience in sales calls conversions and team leadership travel tourism background preferred Strong communication skills in English knowledge of Hindi will be an added advantage Ability to lead a team effectively motivate members and achieve targets Excellent problem-solving skills and customer-centric mindset What We Offer Competitive salary and performance-based incentives Opportunity to lead a growing team in a dynamic travel company Professional growth and career development opportunities Friendly and supportive work culture Job Types Full-time Permanent Pay 35 000 00 - 55 000 00 per month Benefits Cell phone reimbursement Paid time off Provident Fund Work Location In person

📌 Customer Support & Sales Lead (Kerala)
🏢 AROOHA TRAVEL AND TOURISM
📍 Kerala