JOB DESCRIPTION Skill - Quality Trainer - Deal Ops - KPO Role Tier -Quality Trainer - Deal OpsKPO Tier 3 Role Objective Responsible for delivering effective training programs on Deal Operations workflows including Order Creation Order Fulfillment Renewals and Quality Assurance QA The trainer ensures that new hires and existing employees are equipped with the right knowledge process skills and compliance awareness to deliver high-quality outcomes The role includes developing training content facilitating learning sessions conducting refreshers based on Training Need Identification TNI and measuring training effectiveness Key Responsibilities Training Delivery Conduct new hire training induction tools and process knowledge Facilitate refresher sessions based on TNI inputs from QA and Operations teams Deliver calibration alignment workshops for auditors and operations Conduct train-the-trainer TTT sessions for SMEs peer mentors Content Development Maintenance Prepare and update training modules SOPs PKTs and Knowledge Base documentation Design quizzes flyers case studies and practice sets for engaging learning Ensure training content is aligned with the latest Google product and policy updates Training Effectiveness Governance Conduct pre- and post-training assessments to measure knowledge retention Track training effectiveness metrics accuracy improvement FPY error reduction Collaborate with QA to close the feedback loop and improve content Maintain training records and dashboards for governance reporting Stakeholder Collaboration Work closely with QA Leads Ops Managers and SMEs to identify training gaps Partner with L D and Google stakeholders for content alignment and process updates Share feedback and insights from trainees to improve delivery and workflows Skills Qualifications Graduate any discipline with 3-6 years of experience in training L D in a BPO KPO setup Experience in deal desk order management QA or Google workflows preferred Certification in training facilitation instructional design is an added advantage Excellent communication facilitation and stakeholder management skills Proficiency in tools like MS Office LMS platforms and Google Workspace About Virtusa About Virtusa Teamwork quality of life skilled and personal development values that Virtusa is proud to embody When you join us you join a team of 27 000 people globally that cares about your growth one that seeks to provide you with exciting projects opportunities and work with state of the art technologies throughout your career with us Outstanding minds great potential it all comes together at Virtusa We value collaboration and the team environment of our company and seek to provide outstanding minds with a dynamic place to nurture new ideas and foster excellence Virtusa was founded on principles of equal opportunity for all and so does not discriminate on the basis of race religion color sex gender identity sexual orientation age non-disqualifying physical or mental disability national origin veteran status or any other basis covered by appropriate law All employment is decided on the basis of qualifications merit and business need

📌 Trainer Deal Ops - Kpo (Andhra Pradesh)
🏢 Virtusa Lifespaces India
📍 Andhra Pradesh