Job Title Customer Care Executive Location Zirakpur Employment Type Full-time Company Jeena Sikho Lifecare Pvt Ltd Industry Ayurveda Wellness Healthcare Job Summary We are seeking a Customer Care Executive to join our dynamic team at Jeena Sikho Lifecare The ideal candidate will be the first point of contact for our customers delivering exceptional service addressing inquiries related to our Ayurvedic products and services and ensuring a smooth post-sale experience Key Responsibilities Answer inbound calls and respond to customer queries in a timely and professional manner Educate customers on Jeena Sikho s Ayurvedic products treatments and wellness programs Handle customer complaints with empathy and ensure prompt resolution Coordinate with internal departments sales logistics clinics to address customer concerns Maintain detailed records of customer interactions and transactions in CRM systems Follow up with customers to ensure satisfaction and gather feedback Upsell wellness packages or related products when appropriate Adhere to company policies scripts and call quality standards Requirements Minimum 1 year of experience in a customer service or call center role preferably in wellness healthcare or Ayurveda Excellent verbal and written communication skills in Hindi and English Strong listening problem-solving and interpersonal skills Familiarity with CRM systems and MS Office Passion for wellness and customer satisfaction Ability to work under pressure and manage time effectively Preferred Qualifications Bachelor s degree in any stream Ayurveda Pharma Nutrition background preferred Experience working with Ayurvedic or wellness-based products is a plus Multilingual abilities e g Punjabi or regional languages are an added advantage Why Join Jeena Sikho Be part of India s leading Ayurveda wellness brand Opportunity to work in a fast-growing purpose-driven organization Employee discounts on wellness products and programs Positive and nurturing work environment Job Types Full-time Permanent Pay 18 000 00 - 25 000 00 per month Perks Health insurance Provident Fund Schedule Day shift Morning shift Supplemental Pay Performance bonus Yearly bonus Experience tele calling 1 year Required Language Hindi Preferred