Department E-commerce D2C Reporting To E-commerce Manager Operations Head Job Summary We are looking for a proactive and detail-oriented E-commerce Operations Executive to manage our direct-to-consumer D2C website operations through Shopify The ideal candidate will be responsible for order processing payment verifications customer interaction courier coordination and managing ads billing You will act as a key operations link between the website payments shipping and customers Roles Website Operations Shopify Handle product listing content updates and pricing changes on Shopify Manage order processing including custom orders and update order status in internal sheets Perform regular Shopify maintenance such as page updates homepage banners or layout tweaks Order Payment Handling Verify and reconcile payments from Razorpay with orders Conduct daily mail checks from Shopify and Razorpay for order payment alerts Maintain accuracy in Order Sheets and handle different IT billing entries for customized orders Customer Interaction Support Handle 1-on-1 customer communication via WhatsApp and Instagram for queries complaints and order assistance Update customer feedback or requests in the order sheet for team reference Logistics Fulfillment Generate shipping labels perform billing entries and ensure timely handover to courier partners DTDC Tirupati etc Manage Shiprocket platform tracking and billing coordination Ensure OMS Order Management System entries are fulfilled and up-to-date Digital Ads Finance Coordination Coordinate with Ads team for Facebook and Google Ads performance or issues Track and maintain billing payment records related to Ads and Courier partners Required Skills Working knowledge of Shopify admin panel Familiarity with payment gateways like Razorpay Strong hands-on skills in Excel and Google Sheets Order Sheets Data Entry Communication skills for customer interaction on social platforms Detail-oriented mindset with ability to manage multiple daily tasks Basic understanding of OMS shipping platforms like Shiprocket Preferred Qualifications 1-2 years of experience in E-commerce operations D2C preferred Prior experience handling Shopify Razorpay Shiprocket stack Graduate in Business Administration Commerce or similar field Job Types Full-time Permanent Pay 15 000 00 - 30 000 00 per month Advantages Paid sick time Work Location In person

📌 E-commerce Executive (Gujarat)
🏢 Rishi Jobs
📍 Gujarat