Overview Keysight is on the forefront of technology innovation delivering breakthroughs and trusted insights in electronic design simulation prototyping test manufacturing and optimization Our 15 000 employees create world-class solutions in communications 5G automotive energy quantum aerospace defense and semiconductor markets for customers in over 100 countries Learn more about what we do Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions We believe that when people feel a sense of belonging they can be more creative cutting-edge and thrive at all points in their careers Responsibilities The primary role will be to perform day-to-day ServiceNow design consultation and system configuration to support various ITSM processes Areas of emphasis will include configuration related to Incident Management Service Request Change Management Knowledge Management Asset Mgmt etc and liaising with ServiceNow Additional responsibilities will include participating on project teams both as a leader and a member working closely with IT and business project managers throughout all phases of project implementations and coordinating technical solutions as required by the business This role will have the following responsibilities Demonstrate knowledge of ITSM configuration using ServiceNow with expertise in atleast two of the key modules - Incident Change Service Request Virtual Agent Knowledge CMDB Dashboards Reporting homepages and etc Knowledge in building Custom Applications in App Engine will be a plus Demonstrate working knowledge of ITSM processes system concepts with focus on ServiceNow Develops ServiceNow software solutions using JavaScript Jelly Web Services MYSQL XML HTML and CSS Experience in integrating SAAS applications with other SAAS and on premises application Extensive knowledge with crafting Business Rules ACL s Client Scripts UI Policies UI Macros UI Scripts Catalog Forms etc Configure out-of-the-box workflows and create maintain custom workflows Deep technical knowledge of integrating ServiceNow with external systems such as AD SSO SCCM Salesforce Jira etc using JDBC REST SOAP Integration Hub Required to have expertise in one of the integration platforms e g REST API s Jitterbit Dell Boomi Mulesoft etc Manage common configuration issues and system updates based on evolving business requirements and process changes Design and implement low to medium system solutions as required to support Business needs Performs IT functions such as design analysis evaluation testing debugging and implementation of applications programs supporting the company Qualifications Careers Privacy Statement Keysight is an Equal Opportunity Employer Bachelor s or Master s degree in CS IS or related field preferred 7 years of ServiceNow hands-on experience i e supporting the implementation administration configuration and or development of the ServiceNow tool in the ITSM modules CMDB Custom App Build Experience in a global implementation of ServiceNow 2-3 implementations Experience in integration platform e g Dell Boomi Jitterbit Mulesoft Experience in one of the programming scripting languages e g Python JellyScript Javascript PowerShell ServiceNow s Certification Experiences in one or more areas System Administrator Developer Implementation and etc will be a plus Experience with software development methodologies such as Agile or Waterfall is desirable Excellent verbal and written communication skills Demonstrated ability to work in a team and ability to collaborate with global colleagues Demonstrated ability to work with various functional areas and meet specified deadlines