Job Title CRM Coordinator - Furniture Service Department Reports To Service Manager Location Gurgaon Department After-Sales Customer Service Job Summary We are seeking a proactive and organized CRM Coordinator to support the Furniture Service Department This role involves coordinating with the service team tracking service requests and ensuring a seamless customer experience through effective use of CRM tools The ideal candidate will work closely with the Service Manager to ensure all service-related activities are executed efficiently professionally and in a timely manner Key Responsibilities Manage and update customer service cases and records in the CRM system Coordinate daily with technicians service executives and the Service Manager to schedule and monitor service jobs repairs installations inspections etc Track customer complaints product damages or warranty claims and ensure prompt follow-up Assign service tickets and follow up on completion reports from the field team Generate service reports and share insights with the Service Manager to improve performance and customer satisfaction Communicate with customers regarding service status appointment confirmations and feedback collection Maintain accurate documentation of service visits job cards and parts used Ensure all service records align with product warranty terms and after-sales policies Support the service team by ensuring timely availability of spare parts and tools Qualifications Requirements Bachelor s degree or diploma in Business Administration Operations or a related field 1-3 years of experience in a similar coordination or CRM role preferably in the furniture or home improvement industry Experience using CRM platforms or service management software e g Zoho Salesforce Freshdesk etc Strong communication and customer handling skills Positive knowledge of MS Excel Word and Outlook Well-organized with the ability to multitask and prioritize effectively Familiarity with furniture assembly repair processes or logistics is an advantage Preferred Attributes Customer-first attitude with a problem-solving mindset Ability to collaborate across departments sales logistics service Comfortable working in a fast-paced and field-service-driven environment Job Types Full-time Permanent Pay 8 086 00 - 46 916 97 per month Benefits Health insurance Paid sick time Provident Fund Schedule Day shift Supplemental Pay Performance bonus Yearly bonus Work Location In person

📌 Crm Executive (Haryana)
🏢 Nivasa home
📍 Haryana