FPL is looking for CRM hashtag Immediate hiring CRM Customer Relationship Management Job Title CRM Gender Female Location Vanagaram Sitting place Branches need to cover Guindy Madhavaram Navalur Guduvancherry Experience 8 years Key Responsibilities Manage the entire customer relationship cycle from enquiry to after-sales follow-up Maintain and update customer database CRM software DMS Excel etc to ensure accuracy and timely communication Handle inbound and outbound calls to prospects and existing customers to promote products offers and services Ensure timely and professional follow-ups with customers regarding test drives vehicle delivery and feedback Coordinate with the service and marketing teams to improve customer experience and satisfaction Monitor and improve CSI Customer Satisfaction Index scores for the dealership Address customer complaints escalations promptly and ensure closure Plan and execute customer engagement activities like events loyalty programs and feedback surveys Prepare and submit periodic reports on CRM activities leads and conversions Skills Competencies Positive communication and interpersonal skills Customer-oriented mindset and problem-solving ability Proficient in MS Office CRM DMS tools and basic data analysis Ability to multitask and work in a fast-paced environment Knowledge of the automobile industry is an advantage Educational Experience Requirements Graduate in any discipline preferably in Business Administration Marketing or related fields 5 years of experience in CRM customer service or sales support in the automobile or similar industries Freshers with good communication and customer service skills may also apply for junior roles KPIs Key Performance Indicators Lead follow-up rate and conversion Customer satisfaction and retention rates CSI SSI scores improvement Timeliness and accuracy of database updates If u are interested please share your resume with HR Bushra (phone hidden) Job Type Full-time Pay 30 000 00 - 40 000 00 per month Benefits Cell phone reimbursement Health insurance Life insurance Provident Fund Work Location In person Speak with the employer 91 (phone hidden)

📌 Crm (customer Relationship Manager)head (Tamil Nadu)
🏢 Important Business
📍 Tamil Nadu