Are you a confident communicator with a knack for solving problems Join our customer success team and get the opportunity to work on a fast-growing IT product while building your career in client engagement and tech-based support Role Responsibilities Interact with customers via phone email and chat to resolve queries and ensure high satisfaction Understand client issues and provide solutions effectively and professionally Build a positive relationship with customers and guide them through product features Learn and implement techniques for upselling and cross-selling relevant offerings Keep accurate records of all conversations and follow-up activities Coordinate with internal teams for technical escalations or custom requests Who Can Apply Fresher to 1 year of experience in any customer-facing role internship included Excellent English communication verbal and written is a must Passion for customer satisfaction and proactive problem-solving Positive understanding of SaaS or tech products is a plus Mandatory Willingness to learn and grow in a fast-paced environment Service Agreement Duration To ensure a mutual agreement towards learning and growth all selected candidates will be required to sign a service agreement of 30 months Job Type Permanent Pay 20 000 00 - 30 000 00 per month Benefits Health insurance Paid sick time Provident Fund Application Question s What do you know about IT Saas based product Do you have understanding of customer support role in IT Industry Language English Required Work Location In person

📌 Customer Support Associate (Uttar Pradesh)
🏢 Vinove Software and Services
📍 Uttar Pradesh