Job Summary We are seeking a strategic and result-driven Head of E-commerce Operations to lead and oversee the entire operations vertical of our online business This role involves end-to-end ownership of marketplace operations logistics catalog management technology integration customer satisfaction and team leadership The ideal candidate will ensure seamless execution across platforms and drive continuous improvement to meet business goals Key Responsibilities Strategic Leadership Define and execute e-commerce operations strategy in line with company goals Develop SOPs and operational frameworks for scalable growth across all platforms Lead cross-functional alignment between operations marketing catalog and finance Marketplace Platform Operations Oversee daily operations on marketplaces like Amazon Flipkart Monitor and improve key KPIs - ODR late dispatch rate RTO return and seller ratings Team Management Lead train and manage the operations team including listing executives order management staff and warehouse coordinators Set performance metrics and foster a high-performance culture within the team Catalog Content Supervision Ensure product listings are optimized and compliant with platform guidelines Supervise current product onboarding pricing strategies and promotional activities Data Analysis Reporting Generate and review detailed reports on operational performance reconciliation returns and revenue leakages Conduct regular audits to improve service levels and reduce operational costs Customer Experience Escalation Handling Oversee customer service policies related to fulfillment returns and after-sales support Resolve high-level escalations and ensure strong SLA adherence Finance Reconciliation Coordinate with the accounts team for timely payment reconciliation from marketplaces Monitor claims penalties and disputes with platforms and ensure resolution Required Qualifications Bachelor s Master s degree in Business Operations Supply Chain or a related field 7 years of experience in e-commerce operations with at least 2 years in a leadership role Strong understanding of seller central and marketplace portals Amazon Flipkart etc Proficient in Excel Google Sheets and analytics tools Proven experience in handling large teams and high-volume operations Key Competencies Strategic Thinking Problem Solving Strong Leadership Team Management Attention to Detail Tech-savvy with process automation mindset Analytical Thinking Data-Driven Decision Making Excellent Communication and Interpersonal Skills Job Type Full-time Pay 60 000 00 - 70 000 00 per month Experience total work 6 years Preferred Work Location In person

📌 E-commerce Operations Head (Haryana)
🏢 Navus IT Services
📍 Haryana