Are you a problem-solver with a passion for excellent customer service Do you thrive in a fast-paced environment and enjoy clear written communication If so we want to hear from you We are seeking a motivated and detail-oriented Customer Support Associate to join our growing team In this role you will be the primary point of contact for customers reaching out via email providing prompt and professional service to resolve their inquiries and ensure their satisfaction Responsibilities Respond to a high volume of customer emails in a timely and efficient manner Thoroughly understand customer inquiries identify root causes of issues and provide accurate and helpful solutions Research and troubleshoot customer problems using internal knowledge bases and resources Collaborate with other departments to escalate complex issues and ensure customer needs are met Maintain clear and concise documentation of all customer interactions Continuously strive to improve customer satisfaction by exceeding expectations Draft clear professional and courteous email responses that effectively communicate with a diverse audience Adhere to company policies and procedures for handling customer information and resolving inquiries Qualifications Minimum of 1 year of experience in customer service or a related field preferred Excellent written and verbal communication skills in English Solid analytical and problem-solving abilities Ability to prioritize tasks manage time effectively and meet deadlines in a fast-paced environment Proficient in using email communication software and comfortable working within a CRM system a plus A positive and professional attitude with a commitment to providing exceptional customer service Schedule Day shift Supplemental Pay Overtime pay Performance bonus Shift allowance To Apply Please submit your resume and cover letter outlining your experience and qualifications to anil kiriaccounting com Job Type Full-time Pay 20 000 00 - 25 000 00 per month Language English Required Hindi Preferred Work Location In person

📌 Customer Support Associate - Email Support (Gujarat)
🏢 Kiri Accounting
📍 Gujarat