OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management where innovation creativity and collaboration are the key components of our corporate culture As a member of our team you will have the opportunity to partner with the most highly regarded companies in the world tackle complex issues and contribute to projects that shape the future of digital transformation AI-First Future-Driven Human-Centered At OpenText AI is at the heart of everything we do powering innovation transforming work and empowering digital knowledge workers We re hiring talent that AI can t replace to help us shape the future of information management Join us YOUR IMPACT Sr Technical Support Specialists are responsible for delivering highest quality technical support on OpenText products addressing the customer s concerns not just at a technical level but also from a customer service perspective Our Sr Technical Support Specialist position offers you an prospect to learn exciting technologies and exercise critical and creative thinking as you ll work on unique customer issues to provide resolutions WHAT THE ROLE OFFERS Represent OpenText acting as first point of contact for all technical inquiries regarding CX-E Utilize exceptional written and verbal communication skills while supporting customers Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys Act as a key point of contact for customer follow up and incident management while maintaining updates and resolution Collaborate with various stakeholders to act as a trusted customer advocate Contribute to the knowledge base by authoring and editing articles WHAT YOU NEED TO SUCCEED 5 - 8 years of prior experience working on relevant technologies Focused on scoping problems and strong troubleshooting ability University College degree within a related discipline or equivalent work experience Willingness to work in shifts during weekdays and on-call during weekends PBX experience SIP based telephony systems Cisco UCM Avaya MS Teams Mitel Asterisk Understanding of SIP Good foundation knowledge working with Windows OS Linux OS Windows and Linux Servers Good knowledge of Web Servers and HTML ie Tomcat or MS IIS Experience working with relational DBMS PostgreSQL and MS SQL Server Understanding of Networking principles and Active directory Working experience with virtual environments and cloud environments VMWare ESX Microsoft Hyper V Azure and AWS OpenText s efforts to build an inclusive work environment go beyond simply complying with applicable laws Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone regardless of culture national origin race color gender gender identification sexual orientation family status age veteran status disability religion or other basis protected by applicable laws If you need assistance and or a reasonable accommodation due to a disability during the application or recruiting process please contact us athr opentext com Our proactive approach fosters collaboration innovation and personal growth enriching OpenText s vibrant workplace

📌 Sr. Technical Support Specialist (Karnataka)
🏢 opentext
📍 Karnataka