Key Responsibilities Handle domestic inbound customer queries via chat and voice channels Deliver prompt courteous and solution-oriented responses Accurately document customer interactions in CRM systems Troubleshoot customer issues and escalate complex cases as needed Maintain service quality benchmarks and meet performance metrics Collaborate with team members to continuously improve support strategies Required Skills Experience Minimum 1 year of experience in domestic voice customer support Excellent verbal and written communication skills in English Proficiency in CRM tools and basic tech platforms Robust multitasking ability and adaptability to shifting priorities Empathy-driven approach with a focus on customer satisfaction Positive attitude and professional demeanor Educational Qualification Graduate in any discipline mandatory Shift Details Females Fixed Day Shift Males Rotational Shift Job Types Full-time Permanent Pay 18 000 00 - 28 000 00 per month Benefits Provident Fund Ability to commute relocate Gurugram Haryana Reliably commute or planning to relocate before starting work Required Education Bachelor s Required Experience Customer support voice inbound 1 year Required Communication Skills 1 year Required Technical Proficiency CRM systems computer platforms 1 year Required Multi-channel Handling Chat Voice 1 year Required Problem-Solving 1 year Required Collaboration 1 year Required Multitasking 1 year Required Language English Required Location Gurugram Haryana Preferred Work Location In person Speak with the employer 91 (phone hidden)