About Revolut People deserve more from their money More visibility more control and more freedom Since 2015 Revolut has been on a mission to deliver just that Our powerhouse of products including spending saving investing exchanging travelling and more help our 65 million customers get more from their money every day As we continue our lightning-fast growth 2 things are essential to our success our people and our culture In recognition of our outstanding employee experience we ve been certified as a Great Place to Work TM So far we have 10 000 people working around the world from our offices and remotely to help us achieve our mission And we re looking for more brilliant people People who love building great products redefining success and turning the complexity of a chaotic world into the simplicity of a beautiful solution About the role Our Customer Support team is the first point of contact for millions around the world delivering fast thoughtful help when it matters most They re the voice of our customers working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut We re looking for a detail-oriented FinCrime Analyst to perform video customer verifications You ll communicate clearly with customers to provide them with solutions and reassurance ensuring we deliver an exceptional and secure customer experience To support our 24 7 coverage this role may include night and weekend shifts which are fully compensated Up to shape what s next in finance Let s get in touch What you ll be doingConducting real-time video know your customer VKYC operations as per RBI Indian V-CIP guidelines to verify identity and documents Reviewing documents performing liveness checks capturing geotagging timestamps and ensuring accurate VKYC completion Delivering a professional smooth customer experience addressing basic KYC process queries patiently Identifying and immediately escalating any red flags fraud or deviations to Financial Crime Compliance team members Accurately recording VKYC outcomes and maintaining digital records per internal and regulatory mandates Highlighting customer pain points and processing inefficiencies for continuous VKYC journey improvement Maintaining strict adherence to defined performance metrics quality of verification AHT What you ll need1 years of experience in a KYC AML role within a regulated financial institution bank or fintech in India or a background in customer-facing roles within banking finance A proven aptitude in compliance A bachelor s degree Fluency in English To be comfortable operating in a quick-paced high-tech environment A solid understanding of the Indian regulatory landscape for KYC AML especially V-CIP guidelines A meticulous approach to reviewing and validating identity documents and customer information Excellent verbal communication skills to manage video interactions professionally Nice to haveExperience with high-volume digital onboarding processes Fluency in regional Indian languages Building a global financial super app isn t enough Our Revoluters are a priority and that s why in 2021 we launched our inaugural D I Framework designed to help us thrive and grow everyday We re not just doing this because it s the right thing to do We re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional innovative products and services for our customers That s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural hard-working team Important notice for candidates Job scams are on the rise Please keep these guidelines in mind when applying for any open roles Only apply through official Revolut channels We don t use any third-party services or platforms for our recruitment Always double-check the emails you receive Make sure all communications are being done through official Revolut emails with an revolut com domain We won t ask for payment or personal financial information during the hiring process If anyone does ask you for this it s a scam Report it immediately By submitting this application I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact I confirm I have disclosed if applicable any previous employment with Revolut I accept that if any of the information given by me in this application is in any way false or incorrect my application may be rejected any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed By submitting this application I agree that my personal data will be processed in accordance with Revolut s Candidate Privacy Notice Notice This is a remote position based in India

📌 Fincrime Analyst (vkyc) (India)
🏢 Revolut
📍 India