Operations Guest Experience Manage daily hostel operations including reception reservations check-ins and check-outs Ensure excellent guest service and a friendly social backpacker atmosphere Handle guest inquiries feedback complaints and reviews Booking com Hostelworld Airbnb etc Organize or coordinate social activities tours and events for guests Property Facilities Management Oversee housekeeping standards for dorms private rooms common areas and bathrooms Coordinate maintenance repairs and safety checks Ensure compliance with health safety and hygiene standards Staff Management train schedule and supervise hostel staff Manage staff performance attendance and discipline Foster a positive multicultural team environment Financial Administrative Duties Manage budgets daily cash flow and expense control Monitor occupancy rates and implement pricing strategies Prepare operational reports for ownership Ensure proper record-keeping and basic accounting Sales Marketing Bookings Manage online booking platforms and channel managers Optimize room listings pricing and promotions Coordinate marketing efforts and partnerships with tour operators Monitor and respond to online reviews and feedback Compliance Reporting Ensure compliance with local regulations and licensing requirements Coordinate tax levy and statutory obligations where applicable Maintain accurate records for audits and inspections Qualifications Skills Diploma or degree in Hospitality Management Tourism or related field Or Any Graduation Previous experience managing a hostel backpacker hotel or lodge Strong leadership and people-management skills Excellent communication and customer service skills Financial management and budgeting knowledge Tech-savvy with booking systems and basic accounting tools Ability to work flexible hours including weekends and holidays Personal Attributes Friendly outgoing and culturally sensitive Organized and detail-oriented Problem-solver with a hands-on attitude Passion for travel tourism and community-style hospitality Job Type Full time Pay 20 000 00 - 30 000 00 per month Benefits Food provided Provident Fund Work Location In person