If you are looking to excel and make a difference take a closer look at us The Business Channels - Operation Customer Service Executive s key responsibility is to engage with walk-in customers for transaction processing followed by need based discussion with customers for cross selling Additionally you will also be the first point of contact to recommend Bank s products and services to customers and be responsible for high levels of Customer service and seamless transactions Sales ServiceProvide superior customer service to walk-in customers and contribute to expected levels of CSAT Customer Satisfaction scores and Mystery Shopping Results Carry explicit targets for specific products - CASA and FD Book growth and account opening cross selling of PL Credit Cards Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops Learn and use I-Pads other devices if applicable to branch for customer service cross selling Assist in calling up customers for service sales interactions OperationsCarry out Branch RCSA through sample checking and effective rectification as applicable Accept and process transactions deposits withdrawals Remittances ANSB and any other products launched by the Bank in a timely and accurate manner Over-ride transactions as per Bank defined transaction limits Responsible for overall branch cash holding and end of day cash balancing applicable for Chief Cashier Comply with staff rotation guidelines through inter-branch region transfer as part of operational risk mitigation Observe and comply with the Bank s Code of Conduct Ethics Other ResponsibilitiesMaintain confidentiality of customers and Bank s information in a responsible manner Keep a clean organized work area and maintain a professional appearance Attend all trainings as applicable including e-learning Workday Filing of reports Where needed assist in branch housekeeping activities including but not limited to moving of carton boxes retrieving of vouchers from storage etc Carry out other duties as assigned periodically Requirements Education QualificationMalaysian citizen Fresh graduates or candidates with relevant work experience are welcome to apply ExperienceRelated working experience in financial institution or related field Possess customer interaction cash handling transaction processing sales experience Special SkillsBasic banking knowledge High level of integrity and accountability Excellent service mindset and communication skills and cross selling skills Professional appearance and courtesy Certification Licensing Requirements optional FIMM UT license PCE TBE license What s next Once you ve applied online our team will carefully review your application Due to a high volume of applications we appreciate your patience to allow for a fair and timely review process Should you be shortlisted for the role we will send you an invitation via email for an interview You can also check on your application status by logging into your candidate account About Hong Leong BankWe are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers Our digital and physical offerings span across a vast nationwide network in Malaysia strengthened with an expanding regional presence in Singapore Hong Kong Vietnam Cambodia and China We seek to strike a balance between diversity inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation Candidates are assessed based on merit and potential in line with our mission to attract and recruit the best talent available Expanding on our Digital at the Core ethos we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning achieve their career aspirations and grow talent from within our organisation Realise your full potential at Hong Leong Bank by applying now

📌 Executive - Business Channels (operations & Customer Service) (Bihar)
🏢 Hong Leong Bank
📍 Bihar