Innovate in Bengaluru This position is based at our on-site office in Bengaluru Lowe s offers an ultramodern work environment complete with cutting-edge technology collaborative workspaces an on-site gym and clinic and other perks to enhance your work experience About Lowe s Lowe s is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week in the United States With total fiscal year 2024 sales of more than 83 billion Lowe s operates over 1 700 home improvement stores and employs approximately 300 000 associates Based in Mooresville N C Lowe s supports the communities it serves through programs focused on creating safe affordable housing improving community spaces helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need For more information visit Lowes com Lowe s India the Global Capability Center of Lowe s Companies Inc is a hub for driving our technology business analytics and shared services strategy Based in Bengaluru with over 4 500 associates it powers innovations across omnichannel retail AI ML enterprise architecture supply chain and customer experience From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform Lowe s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability For more information visit Lowes India About the Team The Online Producers Operations Design Team is responsible for ensuring consistent repeatable design and execution of E-commerce creative assets and experiences supporting Online teams across Digital Commerce The team partners extensively with cross functional Business Product and Technology teams to ensure that owned digital assets are accurate current and provide the best possible customer experience Job Summary The primary purpose of the Senior Online Producer is to ensure a valuable understanding of CMS Content management Project coordination stakeholder management execution of ecommerce creative assets and experiences supporting all online channels He she will additionally execute high priority and or confidential tasks and train online producers He she will assist and provide guidance to online producers on the team as well as develop maintain operational best practices for the team They ensure complex Site operations executions are consistently executed according to defined processes while continuously evaluating and improving these processes to drive efficiency and elimination of execution errors He she will draw on operations experience managing workflow across the entire team author business reviews reports dashboards of the team s processes while managing priorities against customer and associate impact to deliver results often under extreme deadlines This role is key to delivering the Site Operations requests from Digital Commerce Marketing and other core partners across the Lowe s enterprise Core Responsibilities Assist with the project planning development and execution of workflow with multiple business and technology stakeholders ensuring alignment with overall business strategy objectives Involved with new process improvements creation implementation documentation Maintains best practices for execution and trains producers team to execute efficiently Responsible for issue resolution point of contact for issue escalation and partners with additional support teams when issue resolution requires system deep-dive Knowledge in dashboard Jira responsible for maintain a flawless reporting structure Leads the efficiency utilization and productivity of site operations teams Partners with Product Management and Tech to ensure CMS libraries toolkits and components are active functional and optimized Responsible for participating in releases overnight to support assigned product represents business needs user experience at critical decision points Involved in the execution of pricing changes marketing banners and updates product and promotion configuration modifications and special catalog and taxonomy changes on the various Lowe s online properties i e lowes com iOS apps Android Apps Works closely with other Site Operations teams UX Creative and Digital Commerce to ensure all projects are executed accurately and on-time Identifies business tool set enhancement recommendations and suggests operational process improvement solutions Years of Experience 4-7 years online or retail experience as well as project management or coordination experience Education Qualification Certifications optional Required Minimum Qualifications Graduate in any degree Primary Skills must have Ecommerce online omnichannel retail experience Project Management or workflow management tools like Workfront or Jira Demonstrated delivery of business results Effective cross geography US and functional Digital Commerce Org Technology Stakeholder management Ability to handle high-pressure situations and dynamic environment Time-management and organization skills Strong execution skills and able to drive operational excellence Ability to stretch across especially for tier-1 Black Friday Holiday and other events Excellent verbal written and technical communication skills enabling presentation of concepts and ideas Proficient with MS Office Suite Word Excel PowerPoint and Outlook A positive attitude and extreme attention to detail Secondary Skills desired Site Content Management tool knowledge Tesla AEM or similar tools Lowe s is an equal opportunity employer and administers all personnel practices without regard to race color religious creed sex gender age ancestry national origin mental or physical disability or medical condition sexual orientation gender identity or expression marital status military or veteran status genetic information or any other category protected under federal state or local law