Job Summary We are looking for a courteous and patient-focused Customer Care Executive to handle patient interactions appointment scheduling billing coordination and basic query resolution at a diagnostic centre The role requires strong communication skills empathy and attention to detail to ensure a smooth patient experience Key Responsibilities Greet patients and attendants in a polite and professional manner Handle patient enquiries related to tests reports pricing and TAT Schedule appointments for lab tests radiology and home collection Register patients and ensure accurate entry of patient details Coordinate with lab departments for sample status and report timelines Handle phone calls WhatsApp and walk-in queries Assist in billing payments and report dispatch Manage patient complaints and escalate when required Maintain confidentiality of patient information Follow SOPs NABL guidelines and customer service standards Required Candidate Profile Pleasant personality with excellent communication skills Strong customer-handling and interpersonal abilities Basic computer knowledge billing software LIS MS Office Ability to multitask in a fast-paced healthcare setting Patient empathetic and service-oriented attitude Experience in diagnostic centre hospital front desk preferred Role Details Role Customer Care Front Desk Executive Role Category Customer Service Operations Department Customer Success Service Operations Industry Type Medical Services Hospital Diagnostics Employment Type Full Time Permanent Work Location In person Education UG Any Graduate Key Skills Customer Care Front Desk Operations Patient Handling Appointment Scheduling Billing Coordination Communication Skills Computer Operations Healthcare Services Job Type Full-time Benefits Provident Fund ESIC Job Type Full-time Work Location In person

📌 Customer Care Executive (Gujarat)
🏢 Important Business
📍 Gujarat