Manager The Manager in the Service Excellence department is responsible for overseeing the daily operations ensuring high levels of customer satisfaction and leading a team to deliver exceptional service This role requires a solid focus on continuous improvement and driving a culture of excellence Roles and Responsibilities Manage and lead a team of service professionals to deliver outstanding customer service Develop and implement strategies to improve service quality and efficiency Monitor and analyze key performance metrics to identify areas for improvement Collaborate with other departments to ensure a seamless customer experience Handle escalated customer issues and provide timely resolutions Qualifications Bachelor s degree in Business Administration or related field 3-5 years of experience in a service excellence role Proven leadership skills with the ability to motivate and inspire a team Excellent communication and interpersonal abilities Strong problem-solving and decision-making skills