Deep practical experience with ITOM including Discovery configuration MID Server management scheduling troubleshooting and ongoing optimisation Proven experience maintaining CMDB health including identification and remediation of data quality issues relationship mapping and use of CMDB Health Dashboards Solid experience with ITSM modules including Incident Problem Change Request Management and Service Catalog Experience gathering analysing and translating business and technical requirements into well designed ServiceNow solutions Solid understanding of Agile delivery and experience working within sprint based delivery models Experience managing update sets and promoting changes safely across multiple environments including development test and production Good understanding of ServiceNow licensing models and impact assessments when introducing new functionality Ability to build complex reports and dashboards using performance analytics standard reporting and advanced data visualisation techniques Experience designing and implementing platform customisations while adhering to ServiceNow best practices and minimising technical debt Strong scripting skills using JavaScript including Glide APIs business rules client scripts UI policies and script includes Experience with integrations using REST SOAP or MID Server based integrations Proactive approach to platform stability upgrade readiness and technical health management Ability to provide guidance and mentoring to junior administrators and developers Strong stakeholder management skills with the ability to communicate effectively with technical and non technical audiences Experience supporting audits compliance requirements and operational governance processes Desirable experience with additional modules such as HRSD CSM SecOps or Service Portal Strong problem solving skills with a focus on continuous improvement and automation Qualifications Certified ServiceNow System Administrator with current certification Minimum of 5 years hands on experience as a ServiceNow Administrator in a production enterprise environment Strong end to end knowledge of the ServiceNow platform including architecture core tables best practices and platform limitations Additional Information Our Benefits Versatile working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program EAP NIQ may utilize artificial intelligence AI tools at various stages of the recruitment process including resume screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria All use of AI is governed by NIQ s principles of fairness transparency human oversight and inclusion Final hiring decisions are made exclusively by humans NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative For more information please visit NIQ s AI Safety Policies and Guiding Principles https www nielseniq com global en ai-safety-policies About NIQ NIQ is the world s leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing current pathways to growth In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View TM NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90 of the world s population For more information visit NIQ com Want to keep up with our latest updates Follow us on LinkedIn Instagram Twitter Facebook Our commitment to Diversity Equity and Inclusion At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve We believe that embracing a wide range of perspectives drives innovation and excellence All employment decisions at NIQ are made without regard to race color religion sex including pregnancy sexual orientation or gender identity national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact To learn more about our ongoing efforts in diversity and inclusion please visit the https nielseniq com global en news-center diversity-inclusion