15 - 25 Years 1 Opening Trivandrum Role description Job Title Offshore Account Delivery Manager Experience Range 15 years in delivery and account management roles Mandatory Experience managing 25 Mn portfolio Preferred Experience managing 50-75 Mn portfolios Education Bachelor s degree in engineering computer science related field MBA or leadership certifications are a plus Hiring Location Trivandrum Work Mode Hybrid Must-Have Skills Proven experience managing large offshore delivery portfolios 25 Mn ideally 75 Mn Experience leading 400 resources across multiple workstreams Strong end-to-end delivery ownership for large enterprise accounts Expertise in operations management delivery governance and execution Direct experience handling billing invoicing and bill-rate escalations Strong stakeholder management with onsite leaders and client executives Workforce planning hiring onboarding allocation utilization Experience driving engineering excellence and delivery maturity Strong leadership escalation handling and decision-making skills Excellent communication and client-facing capabilities Good-to-Have Skills Experience working with Telecom clients Exposure to automation initiatives and process optimization Experience driving delivery efficiency and cost optimization Knowledge of compliance security and audit frameworks Ability to identify account growth opportunities Experience managing multi-vendor multi-tower delivery models Key Responsibilities Manage operations for a 400 member offshore portfolio Own end-to-end offshore delivery for a 75 Mn account ensuring smooth execution across all workstreams Partner closely with onsite leadership and telco stakeholders Handle escalations related to billing invoicing and bill-rates Track delivery execution and drive engineering excellence across the portfolio Lead workforce planning including hiring onboarding allocation and utilization Mentor and guide managers team leads and delivery teams Drive process improvements automation and delivery efficiency Ensure adherence to security compliance and audit requirements Support account growth by identifying current opportunities and strengthening customer trust Skills delivery management portfolio management operations excellence client management About UST UST is a global digital transformation solutions provider For more than 20 years UST has worked side by side with the world s best companies to make a real impact through transformation Powered by technology inspired by people and led by purpose UST partners with their clients from design to operation With deep domain expertise and a future-proof philosophy UST embeds innovation and agility into their clients organizations With over 30 000 employees in 30 countries UST builds for boundless impact touching billions of lives in the process

📌 Delivery Manager I (Kerala)
🏢 UST
📍 Kerala