About the company Edunext Technologies is India s premier technology in education company focused at solving real-world challenges in school management through innovative tech-enabled solutions Our award-winning cloud- based solutions used by over 1200 schools globally guarantee better efficiency productivity and cost savings While our platform is aimed at empowering the school s administrative staff and teachers our intuitive mobile app ensures prompt communication and seamless fee payments for parents The 30 functional modules designed to make life easy at school are backed by superior-quality dashboards and analytics to enable informed decision-making We also offer curated tech solutions to exclusively manage admissions enhance the security of students at school and facilitate world-class canteen and event management making us the only holistic technology partner to schools globally These best-in-class solutions conform to global data security and privacy standards to guarantee safety of the school s data at all times Our Services School Management Software Mobile App Specialized CRM Solutions for Admissions Canteen Management Student Safety Transport Event Solutions We also assist schools with building their website and initiating social media campaigns on request Job Overview We are seeking a dynamic and customer-focused Technical Support Executive to join our team The ideal candidate should have excellent communication skills problem-solving abilities and technical expertise to assist clients effectively Key Responsibilities Connect with clients and resolve their queries via calls remote desk and email support Resolve tickets generated by clients for technical requests and issues to ensure seamless operations Assist in designing and implementing successful software solutions Track user tickets and maintain resolution records Coordinate with the development team for feature enhancements and technical improvements Skills Qualifications Minimum Qualification Graduate Bachelor s degree required Preferred Candidates with basic programming knowledge will have an advantage Key Skills o Excellent problem-solving and troubleshooting abilities o Strong communication and interpersonal skills o Ability to work in a process-improving and customer-centric workplace o Basic knowledge of programming concepts o Proficiency in Microsoft Office Word Excel etc Job Type Full-time Pay 15 000 00 - 20 000 00 per month Education Bachelor s Required Experience Technical support 1 year Preferred Language English Required Work Location In person