Riverbed Empower the Experience Riverbed the leader in AI observability helps organizations optimize their user s experiences by leveraging AI automation for the prevention identification and resolution of IT issues With over 20 years of experience in data collection and AI and machine learning Riverbed s open and AI-powered observability platform and solutions optimize digital experiences and greatly improves IT efficiency Riverbed also offers industry-leading Acceleration solutions that provide fast agile secure acceleration of any app over any network to users anywhere Together with our thousands of market-leading customers globally - including 95 of the FORTUNE 100 - we are empowering next-generation digital experiences Position Position Network Support Engineer Location Vadodara Our people tell us life at Riverbed is cooperative creative challenging and fun They re an impressive team of individuals and we think they re on to something Riverbed enables organizations to maximize performance and visibility for networks and applications so they can overcome complexity and fully capitalize on their digital and cloud investments The Riverbed Network and Application Performance Platform enables organizations to visualize optimize remediate and accelerate the performance of any network for any application The platform addresses performance and visibility holistically with best-in-class WAN optimization network performance management NPM application acceleration including Office 365 SaaS client and cloud acceleration and enterprise-grade SD-WAN Riverbed s 30 000 customers include 99 of the Fortune 100 What you will do Provide remote support to customers via phone web and email Take ownership of customer issues and handle problems through resolution Research diagnose troubleshoot and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved issues to the appropriate teams Prioritize and managing open escalation cases Provide accurate and prompt updates to customers Available for weekend holiday coverage as required Participate in cross regional functional swarming support model Document knowledge in the form of knowledge base articles What makes you an ideal candidate At least five years experience in enterprise technical support role preferably with a networking technology company Strong technical and problem-solving skills Excellent client handling skills Excellent verbal and written communication skills Ability to handle stress and work under pressure Fast self-learning and independent Bachelor s degree in Information Technology Computer Science or equivalent What we offer Our employee benefits including flexible workplace policies employee resource groups learning and development resources career progression pathways and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent In addition our global employee wellness programs are crafted to support the physical emotional and financial well-being of our employees Benefits Perks vary by Country About Riverbed With a 20-year history of innovation Riverbed is agile yet proven and we are disrupting the market with differentiated solutions that enable our customers to deliver secure seamless digital experiences and accelerate enterprise performance While we are a customer-first company we are all about our people with a shared commitment to creating a global impact We bring our best selves to work and pursue excellence trust and respect for one another We welcome and encourage transparency and open communication throughout the company We strive to be an inclusive fair and enjoyable workplace for our people globally and care about their wellbeing We are committed to our people partners and customers while supporting the communities where we work and live It s the Power of WE that binds us together Riverbed is an equal employment opportunity Affirmative Action EEO AA employer and provides equal employment opportunities EEO to all employees and applicants for employment without regard to race color religion sex gender sexual orientation gender identity or expression national origin age physical disability including HIV and AIDS mental disability medical condition pregnancy or child birth including breast feeding sexual orientation genetics genetic information marital status veteran status or any other basis protected by and in accordance with applicable federal state and local laws Check us out on www riverbed com LifeAtRiverbed Tags LI-SP1

📌 Network Support Engineer (Karnataka)
🏢 Riverbed Technology
📍 Karnataka