About the Company T I Global Ltd is a leading engineering-driven manufacturing and export organization headquartered in Kolkata India with major manufacturing facilities in Coimbatore The company specializes in the design manufacture and export of advanced processing machinery and turnkey solutions for the tea coconut food and industrial drying sectors With a presence in 30 countries T I Global is known for innovation quality automation and sustainable engineering solutions that support global customers Job Summary We are seeking a reliable and proactive L1 IT Support Engineer to provide first-level technical support across office and manufacturing environments The role involves handling day-to-day IT issues supporting end users maintaining IT systems and ensuring smooth functioning of hardware software and network infrastructure Key Responsibilities Provide Level 1 IT support to employees for hardware software and network-related issues Troubleshoot and maintain CCTV systems including camera access connectivity and recording issues Manage Active Directory AD tasks such as user creation password resets access permissions and group management Assist with DNS-related issues and basic network troubleshooting Support and maintain Windows Server environments including user access and system monitoring Configure and troubleshoot VPN connections to ensure secure remote access Provide support for business software applications ERP systems email and productivity tools Diagnose and resolve desktop laptop printer and peripheral issues Escalate unresolved issues to L2 L3 support teams with proper documentation Maintain IT documentation asset records and basic security best practices Ensure minimal downtime through timely response and effective troubleshooting Required Skills Qualifications Experience or hands-on exposure in L1 IT Help Desk Technical Support Working knowledge of Windows OS Windows Server Active Directory and basic networking Familiarity with CCTV systems VPNs DNS and software application support Strong problem-solving and troubleshooting skills Good communication skills and ability to support non-technical users Ability to manage multiple tasks in a rapid-paced manufacturing environment Basic understanding of IT security and access control best practices Equal Opportunity Employer T I Global Ltd is an Equal Opportunity Employer We are committed to providing equal employment opportunities to all applicants and employees without discrimination based on gender age caste religion disability marital status sexual orientation or any other status protected under applicable Indian laws Job Types Full-time Permanent Pay 15 000 00 - 25 000 00 per month Ability to commute relocate Madukkarai Tamil Nadu Reliably commute or planning to relocate before starting work Preferred Application Question s Do you have prior experience in L1 IT Support Help Desk Technical Support Work Location In person

📌 It Support Technician (Madukkarai)
🏢 T & I PROJECTS
📍 Madukkarai