Job Title Customer Relationship Manager CRM Department Student Experience Customer Success Industry Online Education EdTech Location On-site Job Type Full-Time Reports To Center Manager Job Summary We are seeking a proactive empathetic and results-driven Customer Relationship Manager to join our team in the online education sector The ideal candidate will be responsible for managing the student customer lifecycle from onboarding to engagement and retention ensuring an exceptional learning experience You will act as the key point of contact for students helping them navigate their educational journey resolve queries and enhance satisfaction Key Responsibilities Customer Onboarding Guide new learners through the enrollment and orientation process to ensure a seamless start Relationship Management Build and maintain strong long-term relationships with students by providing personalized support Retention Engagement Monitor student progress proactively address disengagement and implement strategies to enhance retention Issue Resolution Respond promptly to student concerns via email phone chat or support ticket systems and ensure timely resolution Feedback Collection Gather and analyze student feedback to identify areas for improvement in the learning experience Cross-functional Coordination Collaborate with academic technical and product teams to address student needs and ensure service delivery Upselling Renewals Promote additional courses certifications or learning pathways where relevant and manage course renewals CRM Tool Management Maintain accurate records of student interactions in CRM systems and generate regular performance reports Data-Driven Insights Analyze trends in student behavior feedback and support data to inform strategy and operations Required Skills Qualifications Bachelor s degree in Business Education Communication or a related field 2 years of experience in customer relationship management preferably in EdTech or online education Robust communication and interpersonal skills both verbal and written Ability to handle high volumes of inquiries while maintaining quality support Experience with CRM software e g Salesforce Problem-solving attitude with a focus on customer satisfaction Empathy and patience in dealing with learners of diverse backgrounds Organizational and multitasking skills with attention to detail Job Types Full-time Permanent Fresher Pay 20 000 00 - 30 000 00 per month Benefits Cell phone reimbursement Language English Required Hindi Required Tamil Required Work Location In person

📌 Customer Relationship Executive (Tamil Nadu)
🏢 VidyaGenie
📍 Tamil Nadu