Contact Number - (phone hidden) Position Summary The OPD Manager oversees the daily operations of the Out-Patient Department to ensure productive patient flow high-quality patient care adherence to medical standards and smooth coordination between clinical and non-clinical teams This role ensures optimal patient experience and operational efficiency Key Responsibilities1 OPD Operations Management Oversee day-to-day functioning of the OPD including registration billing triage consultation rooms and patient waiting areas Ensure timely opening closing of OPD and proper availability of staff and resources Monitor patient flow to reduce waiting times and improve service efficiency 2 Patient Experience Service Quality Ensure a safe clean and patient-friendly environment Handle patient concerns or complaints and ensure quick resolution Implement patient satisfaction surveys and draft improvement plans 3 Staff Management Supervise receptionists nursing staff coordinators and support staff in OPD Manage staff scheduling rostering and daily work allocation Conduct training programs for staff on customer service processes and hospital protocols 4 Coordination Communication Coordinate with doctors nursing heads diagnostic departments pharmacy billing and insurance teams Ensure accurate communication of doctor schedules and any changes Arrange interdepartmental meetings to resolve operational challenges 5 Quality Compliance Safety Ensure adherence to hospital policies medical ethics and regulatory guidelines NABH JCI if applicable Maintain proper documentation patient records and OPD statistical reports Ensure infection control practices are followed within OPD areas 6 Resource Inventory Management Ensure availability of medical consumables equipment and supplies Coordinate with procurement and biomedical teams for maintenance or replacement of equipment Manage budgeting for OPD operational expenses 7 Performance Monitoring Track OPD KPIs like patient volume waiting time TAT Turnaround Time and staff productivity Prepare daily weekly monthly OPD performance reports for management Implement process improvements based on data analysis Job Type Full-time Pay 50 000 00 - 60 000 00 per month Benefits Provident Fund Work Location In person

📌 Ops Manager (Telangana)
🏢 Star Hospitals Nanakramguda
📍 Telangana