About the Role We are looking for a proactive and well-spoken Customer Relationship Executive to manage day-to-day communication with clients provide updates ensure smooth coordination and support payment follow-ups The role is office-based focusing on maintaining excellent customer relationships through timely responses and accurate information sharing Key Responsibilities Make regular follow-up calls messages for payment collections and ensure timely updates Share order status updates delivery timelines and clarifications with clients Maintain updated records of client discussions commitments and follow-up actions Collect customer feedback suggestions and concerns escalate to the concerned team Track inactive clients and assist the sales team in reactivation efforts Support the sales operations team by coordinating daily communication with clients Maintain a CRM Excel-based customer tracking sheet with 100 accuracy Handle basic customer queries politely and professionally Required Skills Competencies Strong verbal communication and telephone etiquette Positive listening skills and customer-handling ability Confidence in follow-ups reminders and payment-related conversations Ability to clearly communicate updates and manage multiple clients Basic proficiency in MS Excel WhatsApp Business and email communication Organised disciplined and consistent with daily reporting Ability to stay calm polite and qualified in all situations Language Requirements Malayalam - Mandatory English - Mandatory Hindi - Added Advantage Education Any graduate B Com BBA BCA B A preferred but not compulsory Freshers with excellent communication skills may also apply Experience 0-3 years experience in customer service tele-calling coordination or admin roles Experience in jewellery luxury sales support roles is an advantage Prepare daily weekly CRE activity reports for the reporting manager Growth Learning Opportunities Strong grounding in customer communication and relationship management Exposure to client behaviour feedback analysis and retention activities Opportunity to grow Job Types Full-time Permanent Contractual Temporary Pay 15 000 00 - 20 000 00 per month Application Deadline 01 12 2025 Expected Start Date 01 12 2025

📌 Customer Relationship Executive (Kerala)
🏢 ciinfos
📍 Kerala