Client Onboarding Implementation Manage the initial onboarding process for new clients Assist gather and prepare client data for software setup and configuration Assist clients with initial system setup and customisation Coordinate with Internal Graphic Design team to help clients with branding collaterals Training Client Enablement Conduct group and one-on-one training sessions via Google Meet Zoom Develop onboarding materials including checklists and walkthroughs Ensure clients complete key onboarding milestones and understand core features Customer Success Support Transition Monitor client progress and proactively address challenges Ensure a smooth handover to the Technical Support Team post-onboarding Identify common onboarding pain points and suggest improvements Technical Support Issue Resolution Handle client queries via WhatsApp Email and Google Meet Zoom Troubleshoot technical issues and escalate complex problems to the development team Track and improve response times and customer satisfaction Requirements Strong verbal and written English Hindi communication skills Patience and a customer-centric attitude Basic IT skills including proficiency with MS Office exposure to popular meeting tools and CRM systems Exposure to Canva is plus Ability to travel for client support when necessary Previous experience in customer support or a related field is a plus Added advantage if either experience or educational qualification in hospitality tourism industry Advantages Competitive salary and benefits package Comprehensive training and development programs A supportive and collaborative work environment Opportunities for career growth within the company Job Types Full-time Permanent Fresher Pay 279 100 12 - 300 000 00 per year Benefits Cell phone reimbursement Flexible schedule Health insurance Paid sick time Work from home Location Vaishali Nagar Jaipur Rajasthan Preferred Work Location In person

📌 Customer Support Specialist (Rajasthan)
🏢 Sembark Tech
📍 Rajasthan