What We Do Managing Cyber Risk Together - As the world becomes increasingly connected the demand for cybersecurity solutions has never increaser Forescout stands at the forefront of this critical need delivering automated cybersecurity that ensures continuous alignment between our customers security frameworks and their evolving digital environments Our platform protects all asset types including IT IoT OT and IoMT helping organizations navigate and secure the complexities of the modern connected world Join us in securing the world We seek resourceful driven individuals to collaborate as one team delivering exceptional customer experiences We re passionate about tackling the toughest security challenges and staying ahead with innovative solutions Here every idea is valued and visionaries are welcomed Bring your unique perspective and help shape the future of cybersecurity with us What You Will Do The Service Desk Analyst is part of a global team that provides first and second level support for technical infrastructure including laptops running Windows and Mac-OS mobile devices end user applications and services as well as some server and Active Directory administration This position will be based in Balewadi -Pune and requried someone can work from office hybrid Responsibilities Ensure end-to-end user experience and provides a single point of contact for users incidents and requests Provide timely resolution or escalation communicating promptly progress and handling customers with a professional attitude Log and track incidents and requests and follow up with other resources involved to ensure incidents are resolved and request are fulfilled Perform analysis diagnosis and resolution of complex problems for end users and recommend and implement corrective solutions Install configure test maintain monitor and troubleshoot users workstations and related hardware and software in order to deliver required service levels Engage other IT resources to resolve incidents that are beyond the scope of their ability or responsibility Document resolutions and update self-help and knowledge bases Conduct assets management processes Liaise with third-party support and equipment software and service vendors Provide after hours support as needed Adhere to IT and company policies and follows procedures Perform other duties as assigned What You Will Bring To Forescout 5 years of experience in an IT Support position in a global company Superior customer service skills in dealing with employees at all levels including executives Familiar with IT Service Management tools - Jira JSM is preferred Hands-on hardware troubleshooting experience Working technical knowledge of current protocols operating systems and standards including Windows and Mac OS MS Office and other productivity tools Ability to conduct research into issues and products as required Strong written and oral communication skills Ability to present ideas in user-friendly language Effective interpersonal skills Analytical and problem-solving abilities with keen attention to detail Self-motivated and directed with the ability to effectively prioritize and execute tasks in a high-pressure environment Experience working in a team-oriented team-oriented environment Bachelor Degree B S from four-year college or University with an emphasis in Computer Sciences Information Systems or equivalent Good understanding of core information technologies servers networking DNS email TCP IP Required Hands-on experience with Okta or another SSO platform Extensive support experience with both Mac and Windows laptops Office 365 Administration MDM tools to manage end user laptops MS O365 applications Understanding of corporate Wi-Fi and wired networks Asset management and tracking Conference room AV - including Zoom and MS Teams Working knowledge of Active Directory Azure How to domain join laptops to local domain or Azure What Forescout Offers You Our visionary leadership team fosters an environment that encourages professional growth and development We champion a diverse and inclusive culture that cultivates collaboration and innovation where our team can make a global impact on security while working with industry-leading technology We take pride in offering a competitive total compensation package If you have a strong work ethic are visible and lean in you will be recognised We are in growth mode and there is a ton of opportunity at Forescout Apply now to find out more More About Forescout Forescout Technologies Inc a global cybersecurity leader continuously identifies protects and helps ensure the compliance of all managed and unmanaged cyber assets - IT IoT IoMT and OT For more than 20 years Fortune 100 organisations and government agencies have trusted Forescout to provide vendor-agnostic automated cybersecurity at scale The Forescout Platform delivers comprehensive capabilities for network security risk and exposure management and threat detection and response With seamless context sharing and workflow orchestration via ecosystem partners it enables customers to more effectively manage cyber risk and mitigate threats Learn more at Our Mission To continuously identify protect and ensure the compliance of all cyber assets across the modern organisation Our Vision A world where every cyber asset is seen secure and compliant Our Cultural Values Cyber Obsessed - We are curious about technology and we are innovative and passionate about solving big programs Customer Driven - We listen we learn and we make it right Collaborative without Ego - No one succeeds alone We strive to be the humble person that people want to work with Relentless - We re smart determined and find a way We figure stuff out One Team - We all work together and we all win together Our DEI Statement At Forescout we are committed to fostering a diverse equitable and inclusive workplace We believe that diversity of background experiences and perspectives leads to innovation creativity and better decision making We strive to create an environment where all team members feel valued respected and empowered We actively promote equal opportunities and fair treatment for all individuals regardless of their race religion colour national origin gender including pregnancy childbirth or related medical conditions sexual orientation gender identity gender expression age disability status as a protected veteran or any other characteristic protected by law By embracing Diversity Equity and Inclusion we aspire to build a successful culture where we work together and win together as One Team NOTE TO EMPLOYMENT AGENCIES We value the partnerships we have built with our preferred vendors Forescout does not accept unsolicited resumes from employment agencies All resumes submitted by employment agencies directly to any Forescout employee or hiring manager in any form without a signed Employment Placement Agreement on file and search engagement for that position will be deemed unsolicited in nature No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means LI-VS1 Forescout Technologies is proud to be an Equal Employment Opportunity Employer We value and embrace diversity equality inclusion and collaboration at the core of our One Team philosophy We do not discriminate based on race religion color national origin gender including pregnancy childbirth or related medical conditions sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics

📌 It Service Desk Analyst (Pune)
🏢 Forescout
📍 Pune