- Software Engineering Specialist M6 Operations Program M6 Operations Work Stream M6 Operations Broad Skill M6 Role Software Engineering Specialist About the Role We are looking for a highly skilled Software Engineering Specialist to support L2 L3 Operations for the M6 platform The role involves deep technical troubleshooting code-level investigation defect resolution and operational excellence to ensure smooth and uninterrupted system functioning Key Responsibilities L2 L3 Production Support Provide comprehensive end-to-end L2 L3 support for the M6 platform Investigate and analyze code-level issues logs and defects Perform defect fixes patch deployment coordination and validate resolutions Manage incident and service request lifecycle within SLA System Restoration Troubleshooting Perform system restoration activities during outages or critical failures Troubleshoot issues related to OMS Order Management System and upstream downstream integrations Identify and implement workarounds to ensure service continuity Configuration Automation Handle source code management version control and release support Develop and maintain scripts for automation monitoring and operational efficiency Configure monitoring systems alerts and health checks for proactive issue identification Infrastructure Tool Management Support infrastructure components used by the M6 platform Perform tool configuration environment setup and performance optimization Ensure all systems follow operational standards and compliance guidelines Documentation Best Practices Create and maintain SOPs runbooks knowledge base and troubleshooting guides Collaborate with development and cross-functional teams for continuous improvements Assist in root cause analysis RCA and corrective preventive action implementation Required Experience Skills Robust experience in L2 L3 support for enterprise applications telecom preferred Knowledge of M6 platform OMS workflows and operational support processes Hands-on experience with source code management tools Git SVN etc Strong troubleshooting and analytical skills for log code and system analysis Experience with scripting Shell Python SQL for automation and diagnostics Good understanding of monitoring tools performance tuning and infrastructure concepts Excellent communication documentation and cross-team coordination abilities Preferred Qualifications Experience in telecom OSS BSS systems Familiarity with CI CD pipelines release management and deployment operations Exposure to high-availability and large-scale production environments Job Types Full-time Permanent Pay 352 126 95 - 1 536 587 94 per year Work Location Remote