Gigmos has successfully disrupted technical customer support in 4 years of its existence We are now taking things to the next level by building a universe-class platform that requires us to reimagine how technical support should be delivered This would be a game changer in the industry with the latest technology embraced and fine-tuned to perfection It is a complete rethink If you are a rock star software product business analyst and want to be part of the future then read on and apply Job Summary The IT Support Executive will be responsible for providing technical assistance troubleshooting IT issues and ensuring smooth functioning of all systems networks and hardware across the organization The role involves responding to user queries resolving technical problems and supporting day-to-day IT operations Role Description Provide first-level technical support for hardware software and network issues Respond to user queries via phone email or ticketing system Install configure and maintain desktops laptops printers and other IT equipment Troubleshoot system and network problems diagnose and resolve hardware software faults Support installation and configuration of operating systems applications and updates Monitor and maintain computer systems networks and IT infrastructure Set up new user accounts email IDs and access permissions Ensure data backup antivirus updates and system security compliance Maintain records of IT assets maintenance logs and ticket resolution Assist with onboarding IT setup for new employees Provide remote support when required 2-5 years of experience in IT support or service desk roles Strong knowledge of Windows OS MS Office networking fundamentals and system configurations Hands-on experience with hardware installation and troubleshooting Familiarity with LAN WAN routers switches and Wi-Fi troubleshooting Positive understanding of antivirus security tools and backups Excellent communication problem-solving and customer service skills Ability to prioritize tasks and work under minimal supervision Skills Required Experience with ticketing tools e g Jira Freshdesk ServiceNow Basic understanding of cloud services Microsoft 365 Google Workspace Knowledge of IT asset management and documentation

📌 It Support Expert (India)
🏢 Gigmo Solutions
📍 India