Position Reservation Executive Department Front Office Reservations Reporting To Front Office Manager Reservation Manager Location The Quorum Hotel Mysore 1 ROLE SUMMARY The Reservation Executive is responsible for handling all room booking enquiries efficiently maximizing occupancy and revenue and ensuring smooth reservation operations This role requires strong communication skills attention to detail and the ability to deliver exceptional guest service at every stage of the booking process 2 KEY RESPONSIBILITIESA RESERVATION HANDLING Manage incoming reservations via phone email website OTAs and walk-ins Accurately update bookings in the PMS Property Management System Confirm reservations promptly with correct rates inclusions and policies Identify and convert enquiries into confirmed bookings through effective upselling Maintain updated room inventory and rate parity across platforms B OTA CHANNEL MANAGEMENT Coordinate with OTA partners Booking com MakeMyTrip Agoda etc Update inventory rates blackout dates and promotions Monitor reviews and property listings for accuracy Coordinate with Revenue Manager Sales Team for daily rate changes C GUEST COMMUNICATION Respond promptly to guest enquiries and special requests Send booking confirmations itineraries pre-arrival messages and reminders Coordinate with other departments for special arrangements birthdays honeymoon corporate requirements etc Ensure smooth communication from reservation stage to check-in D COORDINATION WITH INTERNAL TEAMS Work closely with Front Office Sales Housekeeping and F B for daily room status Share group booking requirements and rooming lists Attend daily briefings and provide reservation updates E REVENUE REPORTING Ensure correct rate codes corporate rates and promotions are used Track daily pick-up reports occupancy forecast and arrivals list Assist management with reservation MIS conversion rate data and monthly reports Monitor no-show cancellation and overbooking patterns F GUEST EXPERIENCE SERVICE QUALITY Deliver a warm friendly and skilled booking experience Upsell room upgrades meals airport transfers and premium packages Follow brand standards and maintain a high level of accuracy in all communication Ensure zero errors in dates rates and guest details 3 REQUIRED SKILLS QUALIFICATIONSEducation Degree Diploma in Hotel Management or relevant field Experience 1-3 years of experience in hotel reservations or front office Knowledge of PMS IDS Opera eZee Other Experience in OTA management preferred Skills Excellent communication and telephone etiquette Strong computer skills and knowledge of MS Office Sales-oriented with upselling skills High attention to detail and accuracy Ability to handle pressure and multitask 4 PERSONAL ATTRIBUTES Pleasant personality and professional grooming Positive attitude and willingness to learn Problem-solving ability with guest-first mindset Strong coordination and teamwork skills 5 KPIs KEY PERFORMANCE INDICATORS Reservation Conversion Rate Occupancy Revenue Contribution Accuracy of Entries Zero Errors Policy OTA Score Response Efficiency Guest Satisfaction Timely Reporting Coordination Job Types Full-time Permanent Pay 15 000 00 - 20 000 00 per month Benefits Food provided Health insurance Internet reimbursement Provident Fund Work Location In person

📌 Reservation Executive (Karnataka)
🏢 The Quorum Hotel
📍 Karnataka