About Delta Air Lines About the Company Delta Air Lines NYSE DAL is the U S global airline leader in safety innovation reliability and customer experience Powered by our employees around the world Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service With our mission of connecting the people and cultures of the globe Delta strives to foster understanding across a diverse world and serve as a force for social good In 2024 Delta was recognized by Fortune with a No 11 placement on Fortune s Top 50 Most Admired Companies list The company s strong management and commitment to providing elevated experiences and premium products also secured a No 1 ranking out of the eight airlines on the list Delta landed on TIME s inaugural list of the World s Best Companies coming in at No 12 - the only U S airline in the top 155 TIME s award is based on three criteria employee satisfaction revenue growth and sustainability Delta s people-first culture continues to be recognized earning the airline a spot on Fortune s 100 Best Companies to Work For list for the fifth year Delta is the only airline included on the 2024 list Additionally Delta earned a coveted spot on Fast Company s list of the Most Innovative Companies climbing from its No 8 spot in 2023 to No 2 in the travel category The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected About the Delta Technology Hub DTH Bangalore Delta has fast emerged as a customer-focused innovation-led technology-enabled business The Delta Technology Hub will contribute directly to these objectives About Delta Tech Hub Delta Air Lines NYSE DAL is the U S global airline leader in safety innovation reliability and customer experience Powered by our employees around the world Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service With our mission of connecting the people and cultures of the globe Delta strives to foster understanding across a diverse world and serve as a force for social good Delta has fast emerged as a customer-oriented innovation-led technology-driven business The Delta Technology Hub will contribute directly to these objectives It will sustain our long-term aspirations of delivering niche IP-intensive high-value and innovative solutions It supports various teams and functions across Delta and is an integral part of our transformation agenda working seamlessly with a global team to create memorable experiences for customers PRIMARY FUNCTIONS RESPONSIBILITIES Receive consistent client feedback that business issues are well-understood and associated advice is effective sincere long-term and in client best interests Collaborate with an extended qualified network of contacts to help clients effectively identify plan for and accomplish objectives Guide clients on specified issues strategies and solutions for many business areas Provide relevant timely and objective subject matter process expertise and key insight regarding multiple client business areas and affiliated fields Show concern and diligence to thoroughly understand client business issues before advising on associated courses of business action earns the right to be trusted Coach others to enhance their proficiency regarding the tenets practices and examples of the trusted advisor credential Develop a culture in which all members work constructively to improve the performance of individuals and the team Nurture communities of interest across disparate teams with Delta Air Lines Develop processes and practices that both leverage and develop available talent Lead efforts to help work groups become more nimble virtual and reconfigurable Motivate others to instill the vision in broad stakeholder groups develops strategies to improve commitment for business vision and facilitates cross-boundary communication to surface and resolve issues proactively Foster strong customer relationships via delivery on commitments open communication and on-going feedback improvement Facilitate creation of the right products and services to resolve customer business issues Measure and observe customer satisfaction levels to ascertain and implement service improvement alternatives Anticipate customer needs focusing efforts to proactively meet needs and exceed customer expectations Advise others on creating customer focused environments in various scenarios Perform all phases of agile practices to manage software development aligning with clients requirements Negotiate with clients about the technical requirements and adjusts time frame as needed WHAT DO YOU NEED TO SUCCEED MINIMUM QUALIFICATIONS Bachelor s Degree in Computer Science Information Systems with 3 to 6 years of relevant technical experience or Masters degree in Computer Science Information Systems with 2 years of technical experience Min 2yrs experience in Splunk or Kibana or Athena Knowledge of methods and ability to develop trusting business relationships and provide solicited respected and valued perspectives to clients peers that guide thinking facilitate issue resolution and enhance client peer capabilities Understanding of the importance of continuous growth and development and the ability to develop practices that maximize learning and development and improve team members focus on performance objectives Understanding of the importance of inter-team collaboration in breaking down silos and achieving business results ability to lead employees from various functions to communicate coordinate work across divisions and collaborate in solving problems as one team Knowledge of the importance of meeting or exceeding established targets ability to drive critical activities to completion Understanding of the value of articulating an intended business outcome and ability to create and communicate a vision of the organization that motivates others to superior performance Knowledge of basic activities and deliverables of application design ability to utilize application design methodologies tools and techniques to convert business requirements and logical models into a technical application design Knowledge of concept and principles of agile methodology ability to apply appropriate agile approaches in the processes of software development and delivery Knowledge of the concepts technologies and services of cloud computing Basic conceptual knowledge of cloud applications design deployment and implementation of cloud computing solutions in various business environments Knowledge of technical troubleshooting approaches tools and techniques ability to anticipate recognize and resolve technical issues on hardware software application or operation Knowledge of product features ability to design build and develop a new product technology or service from concept through to production Knowledge and conceptual understanding of distributed computing platforms such as container 12factor or cloud native or cloud serverless is a must WHAT WILL GIVE YOU A COMPETITIVE EDGE PREFERRED QUALIFICATIONS AWS OpenShift and or Java Distributed Technology certifications is a plus ID DELSD18