Job Title Customer Service Representative - Freight Forwarding Department Operations Customer Service Location Mulund Employment Type Full time Job Summary The Customer Service Representative - Freight Forwarding plays a critical role in overseeing and managing customer accounts while ensuring the seamless coordination of international and domestic freight shipments This senior-level position requires extensive industry knowledge proactive problem-solving skills and the ability to mentor junior staff The role involves close collaboration with clients carriers customs agents and internal teams to deliver high-quality logistics solutions and ensure customer satisfaction Key Responsibilities Act as the primary point of contact for key accounts and high-value customers managing end-to-end shipment processes air ocean and or ground Lead customer communication efforts ensuring timely updates on shipment status documentation requirements and issue resolution Handle escalated service issues with professionalism and urgency providing effective solutions and root cause analysis Coordinate with operations customs brokers and carriers to ensure timely movement of cargo and compliance with all applicable regulations Review and ensure accuracy of shipping documentation including bills of lading commercial invoices and customs declarations Provide quotes schedule shipments and monitor cargo movement using freight management systems Train and mentor junior customer service representatives offering guidance and support as needed Analyze customer feedback and service data to identify trends and recommend process improvements Maintain accurate records in Transportation Management Systems TMS and ensure customer requirements are met consistently Build strong long-term relationships with clients to promote loyalty and account growth Qualifications Education Graduate or Associate s or Bachelor s degree in Logistics International Trade Business or a related field preferred Experience Minimum of 4-5 years in freight forwarding logistics or supply chain with a focus on customer service Skills Competencies Strong understanding of international logistics and Incoterms Proficient in handling both import and export procedures Excellent communication and interpersonal skills Advanced knowledge of freight management systems Strong problem-solving and decision-making abilities Detail-oriented with strong organizational and time management skills Ability to manage multiple tasks under tight deadlines Preferred Qualifications Experience with key global trade lanes and major carriers air ocean Familiarity with customs regulations and documentation Leadership experience or prior team lead responsibilities Job Type Full-time Pay From 25 000 00 per month Application Question s You have experience in the Freight Forwarding company Work Location In person

📌 Sea Import Customer Service (Maharashtra)
🏢 Recognized
📍 Maharashtra