Work Schedule Standard Mon-Fri Environmental Conditions Adherence to all Good Manufacturing Practices GMP Safety Standards Fluctuating Temps hot cold Laboratory Setting Office Various outside weather conditions Summary Responsible for performing the routine preventive maintenance servicing and breakdown repairs on HPLC IC instruments in North India Support the HPLC IC new installation commissioning and field solving at customer sites and to provide remote support to the clients as needed Delivering demonstrations to ensure the customers are educated on protected and effective equipment use Provide complete detailed service reports on a regular basis as soon as service visits are completed Understanding customer needs and concerns Providing a high level of customer service Ensure that customers receive first class service and support in line with service agreements Perform to designated goals of turn-around-time response time repair rate and customer expectations Actively support to achieving the CAS and business goals Take ownership for customer satisfaction for services performed Work in accordance to all relevant certification regulatory requirements and safety norms by company and customers at site Travel as per advise by the reporting manager to provide customer service Education Bachelor s degree in Instrumentation Electronics field Years of Experience More than 2 years working experience handling the same field equipment s services Knowledge Skills Abilities Liquid chromatography Ion chromatography hands on experience in relevant Industries Processes To maintain a professional and positive approach whilst being committed to things we value of integrity intensity innovation and involvement Including Exceeding customer service level expectations external internal Working to agreed target days A focus to finding solutions Working within quality and company policy guidelines Maintaining a professional appearance at all times Competency Effective interpersonal communication and listening skills problem solving customer centric approach Handling the complicated situations Experienced in Microsoft applications including Microsoft office Strong analytical skills Interpersonal skills with an ability to handle time efficiently and meet agreed timelines