Job Title Guest Relation Executive Location Coimbatore Company Navaratna Delight Position Overview The Guest Relation Executive is responsible for delivering exceptional guest experiences by ensuring a warm welcome smooth check-in and check-out and professional handling of guest concerns This role requires strong interpersonal skills attention to detail and the ability to multitask in a fast-paced hospitality environment Key Responsibilities Guest Interaction Service Welcome guests upon arrival and bid them a warm farewell at departure Manage check-in and check-out processes efficiently ensuring minimal delays Provide information on hotel facilities local attractions activities and services Handle guest complaints promptly ensuring effective resolution and guest satisfaction Assist VIP guests with arrivals departures and pre-registration formalities Operations Coordination Maintain updated information on daily room occupancy rates promotions and special offers Coordinate with housekeeping and other departments to ensure room readiness and guest requirements are met Oversee allocation of rooms and ensure special requests are fulfilled Maintain accurate guest records profiles and preferences for personalized service Collect guest feedback during departures and share insights with management Administrative Financial Support Perform basic cashiering duties as required Manage guest lockers and ensure secure custody of valuables Maintain proper handovers between shifts for continuity of service Compliance Professional Standards Adhere to hotel policies brand standards grooming guidelines and hygiene protocols Continuously enhance product knowledge service techniques and interpersonal skills Demonstrate professionalism integrity and fairness in dealing with all guests Skills Qualifications Bachelor s degree Diploma in Hospitality Management or related field preferred 1 - 5 years of experience in guest relations front office operations in hospitality Strong communication and interpersonal skills fluency in English both verbal and written is essential Ability to multitask prioritize and work effectively in a fast-paced setting Strong decision-making and problem-solving abilities Guest service orientation with a positive attitude and outgoing personality Professional presentation grooming and demeanor Flexible to work in shifts including mornings evenings weekends holidays and overnight schedules Pre-Requisites Excellent guest interaction and listening skills Strong organizational and time management skills Sound decision-making and problem-solving abilities Leadership and people management skills advantageous Ability to work independently as well as in a team environment Reporting To Front Office Manager Duty Manager Working Hours Flexible shift schedule including weekends and holidays Job Types Full-time Permanent Pay 15 000 00 - 25 000 00 per month Benefits Cell phone reimbursement Food provided Health insurance Life insurance Paid sick time Paid time off Provident Fund Work Location In person

📌 Guest Relation Executive (Tamil Nadu)
🏢 Navaratna Delight
📍 Tamil Nadu