Role Objectives Deliver excellent customer service by handling queries complaints and requests in a timely and professional manner Build and maintain positive client relationships to ensure customer satisfaction and retention Provide accurate information and resolve issues effectively Core Deliverables Handle inbound and outbound calls to assist customers with queries and support needs Record track and update call logs in CRM system Ensure timely follow-ups until resolution of client concerns Maintain a customer-first approach ensuring skilled and empathetic communication Escalate unresolved issues to higher support levels when required Skills Required Mandatory Excellent English communication verbal written Strong interpersonal client-handling skills Active listening and problem-solving ability Preferred Add-on Basic MS Office Word Excel Outlook Experience in customer support telecalling or client servicing Experience Hands-on Minimum 1 year in customer service telecalling client-facing role Total Industry 1-2 years Domain Customer Service Telecaller Client Handling background preferred Job Type Full-time Pay 15 000 00 - 20 000 00 per month Work Location In person

📌 Customer Service Representative (Maharashtra)
🏢 Skylane Dronetech
📍 Maharashtra