Cloud Solution Architecture Bangalore Karnataka India Date postedJul 28 2025 Job number1839962 Work siteUp to 50 work from home Travel50-75 Role typeIndividual Contributor ProfessionCustomer Success DisciplineCloud Solution Architecture Employment typeFull-Time Overview With over 17 000 employees worldwide the mission of the Customer Experience Success CE S organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft s products and services ignited by our people and culture Come join CE S and help us build a future where customers achieve their business outcomes faster with technology that does more The Global Customer Success GCS organization an organization within CE S is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value drive operational excellence and nurture long term loyalty We are looking for a highly motivated and passionate Cloud Solution Architect CSA focusing on Azure Infrastructure Innovation to join the Customer Success Team As part of this role you will be responsible for technical Customer engagements working with the most challenging and exciting projects within Microsoft Azure customer base This customer-facing position is a hands-on technical role spanning across design build and operations with a focus on issue The role requires coaching team members to focus on customer experience through efficient delivery driving adherence to Microsoft standards and recommended practices and providing a holistic perspective of customer challenges and competitor architectures The role is within the CSA Global Delivery team It is a centralized group consisting of both full-time employees FTEs and Vendor CSAs dedicated to enhancing the customer s experience with Microsoft as they transition to hybrid public cloud solutions This role is flexible in that you can work up to 50 from home Microsoft s mission is to empower every person and every organization on the planet to achieve more As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond Qualifications Bachelor s Degree in Computer Science Information Technology Engineering Business or related field AND 8 years experience in cloud infrastructure technologies information technology IT consulting support systems administration network operations software development support technology solutions practice development architecture and or consulting OR Master s Degree in Computer Science Information Technology Engineering Business or related field AND 6 years experience in cloud infrastructure technologies technology solutions practice development architecture and or consulting Broad knowledge of on-premises Microsoft products with deep understanding of Azure HCI Hyper-V Other technologies touched are Azure IAAS Entra ID Azure arc Azure monitor Azure update manager Windows Server and Networking Technical experience with hybrid infrastructures including cloud architecture designs and technology management Proven subject matter expertise in the following 5 years experience in systems development network operations software support IT consulting Self-reliant and strong team player working in a fast-paced environment where technology and customers requirements can change regularly Core skills Must be able to demonstrate relevant experience Examples of the application of these skills include Azure Stack HCI Azure Local Azure Arc Azure Automation Azure workbook Azure log analytics Azure monitor Azure patch management Azure well architected framework Azure AD Entra Azure PAAS Azure IAAS Azure Backup Azure storage Azure Stack HCI Azure Monitor SCVMM Azure Arc Hyper V Responsibilities Customer CentricityGathers customer partner insights e g feedback around technical preferences environments business needs competitive landscape and maps architecture and digital transformation solutions to customer partner business outcomes Acts as the voice of the customer VOC partner by driving new feedback insights and resources across internal teams to add and prioritize Represents the customer partner to internal teams e g Engineering to shape products and services by providing insights across the territory Advocates for the customer partner at all opportunities and shares customer success stories with the wider internal team Guides other team members to focus on customer partner experience through efficient delivery and ensuring a seamless and connected customer experience Supports definition of customer partner conditions of success Anticipates customer partner dissatisfaction and unmet needs and executes strategies to improve experience value realization and acceleration of customer transformation Actively listens and respectfully challenges customers partners when going in the wrong direction presents insights and alternatives and takes action appropriately Business ImpactDrives customer partner relationships to anticipate identify escalate and work to resolve technical blockers to accelerate consumption and solution implementations e g by application of technical capabilities Routes non-technical issues for removal by the appropriate party Applies broad business and technical knowledge across various architecture or other Microsoft solutions to meet business and information technology IT requirements and resolve identified technical constraints Shapes and enhances customers requirements Proactively uses knowledge of the products services and value propositions of Microsoft and its competitors in customer partner conversations to identify growth opportunities based on knowledge of customer partner needs Contributes to increase in consumption and aligns with Customer Success Account Management or other Account Team members on customer partner priorities to drive growth in consumption via cost optimization operational excellence performance efficiency and security Drives architecture design resiliency reviews and technical optimization that result in production deployment application and increase customer partner usage and consumption Ensures that the customer partner s application has as few points of failure as possible Consults and provides thought leadership for technical solution design development and deployment and supports the customer partner throughout implementation to achieve value outcomes and Microsoft s Customer Promise Understands industry trends and the competitor s architecture solutions and identifies Microsoft s strengths over competitive solutions to drive conversations with customers partners and convince them of solution Technical LeadershipDemonstrate the capability to act as CSA Pod Lead with ability to drive planning and delivery of Pod team by engaging CSAM and ATU manage customer relationship by conducting monthly engagement reviews and assuring quality and be accountable for capacity planning hiring skilling and utilization of Pod members Proactively develops technical and professional learning and development plan in alignment with and support from their manager Role models effective technical readiness Acts as a mentor and role model to less experienced colleagues to educate them on technical and non-technical concepts Participates in development opportunities e g Ready Build Ignite Shares ideas insights and strategic technical input with technical teams internal communities across the field and the larger virtual team across Microsoft using a thorough knowledge of specific Microsoft products and their context in the competitive landscape Participates in external technical community events e g conferences seminars technical meetups Webcasts blogs hackathons and shares learnings with the internal team Generates current ideas for changes and improvements to existing intellectual property IP technologies and processes for designated customers partners Drives opportunities for IP reuse best practice sharing and consumption acceleration Proactively identifies gaps through delivery and communicating those gaps to others e g Leadership managed intellectual property MIP Design and Governance Applies subject matter expertise to develop new IP that fills identified gaps Important key criteria Should have potential to scale as CSA Pod Lead with ability to lead planning and delivery of vendor Pod team by engaging account team Manage customer relationship by conducting monthly engagement reviews and assuring quality and be accountable for capacity planning hiring skilling and utilization of Pod members Benefits perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work Industry leading healthcare Educational resources Discounts on products and services Savings and investments Maternity and paternity leave Generous time away Giving programs Opportunities to network and connect Microsoft is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex including pregnancy sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances If you need assistance and or a reasonable accommodation due to a disability during the application process read more about requesting accommodations

📌 Cloud Solution Architecture (Karnataka)
🏢 Microsoft
📍 Karnataka