With more than 45 000 employees and partners worldwide the Customer Experience and Success CE S organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft s products and services ignited by our people and culture We drive cross-company alignment and execution ensuring that we consistently exceed customers expectations in every interaction whether in-product digital or human-centered CE S is responsible for all up services across the company including consulting customer success and support across Microsoft s portfolio of solutions and products Join CE S and help us accelerate AI transformation for our customers and the world Within CSS our Digital Transformation Platform DTP group delivers world-class support for our global customers on their digital transformation journey We provide valuable support solutions on a wide range of technologies including Data analytics Artificial Intelligence AI and Internet of Things IoT Business Intelligence and Power BI SQL Dynamics 365 and Power Platform that elevate our customers trust in Microsoft and improve their business performance As an Individual Contributor in the CSS Supportability organization your mission is to improve the customer and engineer experience by identifying mitigating and preventing support issues at scale You will use a data-driven approach to analyze customer pain points influence product improvements and drive operational excellence through automation documentation and AI-powered solutions This role is versatile in that you can work up to 50 from home Microsoft s mission is to empower every person and every organization on the planet to achieve more As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond Responsibilities Response and Resolution You own investigate and solve highly complex customer technical issues and serve as a technical escalation point for other engineers to assist in resolving cases and perform complex troubleshooting tasks e g debugging Readiness You lead in building communities with peer delivery roles and share your knowledge through readiness programs technical coaching and mentoring of others Product Process Improvement You act as a trusted advisor to the product group engineering teams and drive Microsoft product diagnostic and support process improvements Business Integration You use your business and technology insights to help shape strategy when engaging with customers partners and teams Qualifications Required Qualifications Bachelor s degree in Computer Science Information Technology IT or related field AND 3 years of technical support technical consulting experience or information technology experience o OR 5 years of technical support technical consulting experience or information technology experience o OR equivalent experience Preferred Qualifications Bachelor s degree in Computer Science Information Technology IT or related field AND 5 years of technical support technical consulting experience or information technology experience o OR 7 years of technical support technical consulting experience or information technology experience At least 3 years experience with Fabric Data Engineering Synapse Spark Azure HDInsight or related Spark workloads o OR equivalent experience Language Qualification English Language fluent in reading writing and speaking Ability to meet Microsoft customer and or government security screening requirements are required for this role These requirements include but are not limited to the following specialized security screenings Microsoft Cloud Background Check This position will be required to pass the Microsoft Cloud Background Check upon hire transfer and every two years thereafter Microsoft is an equal opportunity employer Consistent with applicable law all qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex including pregnancy sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances If you need assistance and or a reasonable accommodation due to a disability during the application process read more about requesting accommodations

📌 Embedded Escalation Engineer (Karnataka)
🏢 Microsoft
📍 Karnataka