At NiCE we don t limit our challenges We challenge our limits Always We re ambitious We re game changers And we play to win We set the highest standards and execute beyond them And if you re like us we can offer you the ultimate career opportunity that will light a fire within you So what s the role all about NICE is looking for a Senior Site Reliability Engineer Candidates will work supporting large complex enterprise software clients including applications servers SQL network and must have excellent problem-solving skills As we expand our customer deployments we are currently seeking an experienced SRE to deliver insights from massive scale data in real time Specifically we are searching for someone who brings fresh ideas demonstrates a unique and informed viewpoint and enjoys collaborating with a cross-functional team to develop real-world solutions and positive user experiences at every interaction How will you make an impact Run the production environment by monitoring availability and taking a holistic view of system health Build software and systems to manage platform infrastructure and applications Improve reliability quality and time-to-market of our suite of software solutions Measure and optimize system performance with an eye toward pushing our capabilities forward getting ahead of customer needs and innovating to continually improve Provide primary operational support and engineering for multiple large distributed software applications Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding Partner with development teams to improve services through rigorous testing and release procedures Participate in system design consulting platform management and capacity planning Create sustainable systems and services through automation and uplifts Balance feature development speed and reliability with well-defined service level objectives Have you got what it takes 6 years programming scripting experience with any of the following Go Python Net C Node Bachelor s degree in computer science Engineering or related field or equivalent experience 6-8 years of working experience in a similar role with a focus on systems engineering automation and reliability Proficiency in at least one programming language e g Python Go Java C and experience with scripting languages e g Bash PowerShell Deep understanding of cloud computing platforms e g AWS the working and reliability constraints of some of the prominent services e g EC2 ECS Lambda DynamoDB etc Experience with infrastructure as code tools such as CloudFormation Terraform Deep understanding of CI CD concepts and experience with CI CD tools such as Jenkins GitLab CI CD or CircleCI Strong knowledge of containerization technologies e g Docker Kubernetes and microservices architecture Experience with monitoring and observability tools e g Prometheus Grafana ELK stack Cloudwatch Excellent problem-solving skills and the ability to troubleshoot complex issues in distributed systems Experience of Incident management and blameless postmortems that includes driving the incident response efforts during outages and other critical incidents resolution and communication in a cross-functional team setup You will have an advantage if you also have Kubernetes certification Grafana AWS Azure DevOps experience What s in it for you Join an ever-growing market disrupting global company where the teams - comprised of the best of the best - work in a fast-paced collaborative and creative setting As the market leader every day at NICE is a chance to learn and grow and there are endless internal career opportunities across multiple roles disciplines domains and locations If you are passionate innovative and excited to constantly raise the bar you may just be our next NICEr Enjoy NICE-FLEX At NICE we work according to the NICE-FLEX hybrid model which enables maximum flexibility 2 days working from the office and 3 days of remote work each week Naturally office days focus on face-to-face meetings where teamwork and collaborative thinking generate innovation new ideas and a vibrant interactive atmosphere Requisition ID 8124 Reporting into Tech Manager Role Type Individual Contributor About NiCE NICE Ltd NASDAQ NICE software products are used by 25 000 global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiences fight financial crime and ensure public safety Every day NiCE software manages more than 120 million customer interactions and monitors 3 billion financial transactions Known as an innovation powerhouse that excels in AI cloud and digital NiCE is consistently recognized as the market leader in its domains with over 8 500 employees across 30 countries NiCE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law