Manager ServiceNow Request Automation Engineer The Opportunity Based in Hyderabad join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity forward momentum and an inspiring mission to achieve new milestones in global healthcare Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines vaccines and animal health products Drive innovation and execution excellence Be a part of a team with passion for using data analytics and insights to drive decision-making and which creates custom software allowing us to tackle some of the world s greatest health threats Our Technology Centres focus on creating a space where teams can come together to deliver business solutions that save and improve lives An integral part of our company s IT operating model Tech Centres are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes These locations in addition to the other sites are essential to supporting our business and strategy A focused group of leaders in each Tech Centre helps to ensure we can manage and improve each location from investing in growth success and well-being of our people to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies And together we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centres Role Overview The Automation and Customer Portals team function provides IT automation to IT community and business customers The ServiceNow Request Automation Engineer serves as a key role for the design implementation evolution of all products and services as part of the Automation and Client Enabling Technologies ACE product line The work will focus on developing and maintaining current and future products and services for the enterprise ServiceNow portal This role is critical to driving the effort to define deliver automated products or services that increase our company s operation integrity productivity and reduces costs related to initiating assigning and completing IT service requests The ServiceNow Request Automation Engineer is responsible for maintaining the enterprise ServiceNow portal design and code integrity adhering to all standards and policies used within the company What You Will Do in This Role Assist other engineers and developers in the use of open protocols and platform APIs along with automation vendor platforms for supporting the design and development and integrating of IT solutions with the automation platform s He She will work with IT Automation and other Platform architects to maintain and evolve the ServiceNow Architecture The role works with internal technical specialists architects and external service providers to support the future direction of IT Automation The incumbent will support the implementation of IT Automation products and provide subject-matter expertise to all IT Automation developers The incumbent will be part of a globally diverse team What You Should Have Previous experience developing ServiceNow software solutions using JavaScript Jelly Web Services MYSQL XML HTML and CSS Aptitude for learning new technologies quickly Experience with databases and Object-Relational Mapping ORM frameworks e g Sequalize 5 years of experience in IT platform service software engineering direct business engagement and multiple technology domains Broad technical knowledge across IT platforms and integrations Ability to communicate and build relationships outside IT Strong knowledge of Agile delivery practice Strong communication skills Ability to work in a multi-cultural environment Flexibility to work a shift that overlaps the US workday Experience with databases PostgreSQL Oracle MS SQL or other Experience with development tools like ESLint CSS lint HTML Lint and unit testing Mocha Chai Jest or others Bachelor s degree in computer science or similar field of study Experience with various aspects of the ServiceNow platform including Configuration Management CMDB knowledge Experience with administration of the ServiceNow Knowledge Base and Service Catalog Configuration of out-of-the-box workflows and creation maintenance of custom workflows Configuration of application related fields forms views email notifications acceptance roles and access controls Integration of ServiceNow application s with third party systems applications via APIs Knowledge of building out ServiceNow CMS ESS - Employee Self Service Portal Proficiency with Flow Designer and development of workflows custom web services custom notifications assessments custom applications Strong knowledge of the ServiceNow data model and relationships Experience administering a ServiceNow instance including the delegation of groups modification of CMS workflows business rules UI pages UI actions UI policies ACLs catalog items and updates of all other existing solutions requiring revisions Preferred Qualifications Experience Build high-quality clean scalable and reusable code by enforcing best practices around software engineering architecture and processes Agile mindset and practices Produce clean code based on specifications and requirements and document the work accordingly Help design and implement new products and features while also enhancing the existing product suite Working with global teams and remote collaboration Demonstrated work experience in a DevOps environment and Agile practices Previous experience with the development of automated testing solutions Our technology teams operate as business partners proposing ideas and creative solutions that enable new organizational capabilities We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation Who we are We are known as Merck Co Inc Rahway New Jersey USA in the United States and Canada and MSD everywhere else For more than a century we have been inventing for life bringing forward medicines and vaccines for many of the world s most challenging diseases Today our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world What we look for Imagine getting up in the morning for a job as important as helping to save and improve lives around the world Here you have that opportunity You can put your empathy creativity digital mastery or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time Our team is constantly evolving so if you are among the intellectually curious join us and start making your impact today HYDIT2025 Current Employees apply Current Contingent Workers apply Secondary Language s This position requires experience with various aspects of the ServiceNow platform including Configuration Management CMDB knowledge Experience with administration of the ServiceNow Knowledge Base and Service Catalog Configuration of out-of-the-box workflows and create maintain custom workflows Configuration of application related fields forms views email notifications acceptance roles and access controls Integration of ServiceNow application s with third party systems applications via APIs Knowledge of building out ServiceNow CMS ESS - Employee Self Service Portal Proficient in development of workflows custom web services custom notifications assessments custom app Strong knowledge of the ServiceNow data model and relationships Experience administering a ServiceNow instance including the delegation of groups modification of CMS workflows business rules UI pages UI actions UI policies ACLs catalog items and updates of all other existing solutions requiring revisions Search Firm Representatives Please Read Carefully Merck Co Inc Rahway NJ USA also known as Merck Sharp Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities All CVs resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place Where agency agreements are in place introductions are position specific Please no phone calls or emails Employee Status Regular Relocation VISA Sponsorship Travel Requirements Flexible Work Arrangements Hybrid Shift Valid Driving License Hazardous Material s Required Skills Availability Management Capacity Management Change Controls Configuration Management CM Design Applications Incident Management Information Technology IT Infrastructure IT Service Management ITSM Software Configurations Software Development Software Development Life Cycle SDLC Solution Architecture System Administration System Designs Preferred Skills Job Posting End Date 08 7 2025 A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date Please ensure you apply to a job posting no later than the day BEFORE the job posting end date