Job Role International Voice Process Experience 6 Months- 3years Location Planful B16 Raheja Mindspace Hi-tech city Hyderabad HR Contact Yasmidha We are seeking experienced and customer-focused individuals to join our international voice support team The ideal candidate will have prior experience in international voice processes excellent communication skills and a strong ability to resolve customer queries efficiently and professionally Key Responsibilities -Handle inbound outbound international calls related to customer service support or sales -Resolve customer issues effectively and provide appropriate solutions -Maintain a high level of customer satisfaction through prompt and qualified communication -Update customer information accurately in the system after each interaction -Adhere to quality and process guidelines set by the organization -Meet or exceed performance metrics like call quality average handling time AHT and customer satisfaction scores CSAT -Work in rotational shifts and night shifts as per process requirements Required Skills Qualifications -6 months to 3 years of experience in an international voice process BPO KPO ITES -Excellent verbal communication skills in English -Ability to handle high-pressure situations and difficult customers -Familiarity with CRM tools and basic computer knowledge -Strong problem-solving skills and a customer-centric approach -Willingness to work in night shifts and rotational weekly offs Preferred Qualifications -Experience with US UK AU voice processes -Knowledge of sales customer retention -Graduate or undergraduate with relevant work experience Note -Kindly mention HR name on resume - Looking for Immediate Joiners Job Types Full-time Permanent Pay 250 000 00 - 450 000 00 per year Benefits Provident Fund Work Location In person

📌 International Voice Process- Experienced (Telangana)
🏢 IntouchCX
📍 Telangana