1. Site Feasibility planning for the region, maintain the customer database and ensure customer calling, recording of VOC in database
2. Schedule installation of EV charging infra with customer, communicate to installer partner, monitor the completeness and correctness of the survey
3. Regular co-ordination with the Installer partner teams for optimum availability of manpower and material
4. Coordination with team for updation of dealer master data and submission / communicating the same to SPOC of the dealership
5. Regular interaction with Dealer SPOC / Dealer Sales Head and case by case discussion and progress made
6. Mystery audits at survey and installation site
7. Customer coordination for installation, ensure completeness of installation as per survey report
8. Check and monitor the progress of work, resolving on ground challenges
9. Handling Customer and Dealer escalations effectively and timely and informing the case and resolution to the Leadership team
10. Ensure no revenue leakage happens by ensuring complete customer payments prior to any work by eCB teams
11. Maintain database and ensure data security
12. Feedback from customer and customer relationship management
Responsibilities
1. Collaborating with senior executives to establish and execute goals for the region
2. Continuously monitoring and working towards the timely achievement of any task by keeping a high involvement and close check
3.
To coordinate and monitor company appointed Installer partners in the Region and ensure quality of work is delivered as per agreed terms and conditions
4. Create and develop new installer partners in the region to ensure quick and affordable execution of site
5. Develop dealer relations on behalf of eCB in the region. Ensure satisfactory resolution of queries and concerns in timely manner.
6. Assist and supervise the regional team and ensure achievement of key deliverables from the team. Enhance productivity, increase morale of the team and maintain disciplin
7. Ensure Standard Operating Procedure (SOPs) are followed by installer partner
8. Should be enterprising to learn through self-research and gather knowledge
9. Ability to work long hours as per need so as to ensure timely delivery of business objectives
Preferred candidate profile
Key Requirements
A. Mature, presentable, sincere, hardworking, can work without supervision and monitoring, trustworthy, should possess good verbal & writing communication skills for general interaction and objection handling from learned, high net worth customers
B. Organizational skills Decision making, Attention to detail, Delegation, Conflict resolution, Strategic thinking, Multitasking
C. Positive knowledge of MS Office Excel, Word, Power point presentation
D. Knowledge about Electric Vehicle / Electric Vehicle Charging Station Working