About Cascade Headway

Cascade Headway Pvt. Ltd. is a digital transformation and business advisory company providing Zoho implementation, customization, integration, migration, consulting, and business process outsourcing services.

As a Zoho Advanced and Zoho Finance Premium Partner, we work with businesses across different industries to understand their operational requirements and implement suitable Zoho applications and customized solutions.

We are looking for a responsible, technically skilled, and career-focused Zoho Technical Consultant who can understand client requirements, convert business processes into technical workflows, and develop reliable solutions using the Zoho ecosystem.

Role Summary

The Zoho Technical Consultant will be responsible for understanding client business requirements, identifying the appropriate Zoho applications, designing workflows, developing custom solutions, and coordinating with the functional and project teams to complete implementations successfully.

The candidate must be capable of translating business requirements into practical technical solutions using Zoho applications, Deluge scripting, APIs, integrations, and web technologies.

This role requires strong application knowledge, logical thinking, timely execution, professional communication, teamwork, and a commitment to delivering quality solutions.

Key Responsibilities

Client Requirement Understanding

- Participate in client meetings and requirement-gathering sessions.

- Understand the client’s business model, operational processes, challenges, approval structures, and reporting requirements.

- Ask relevant questions to identify the actual business requirement behind each request.

- Document requirements clearly and communicate them to the project and implementation teams.

- Identify gaps, dependencies, limitations, and potential risks before development begins.

- Avoid unnecessary customization when the requirement can be managed through standard Zoho functionality.

Zoho Application Consultation

- Evaluate client requirements and recommend the most suitable Zoho applications.

- Determine whether the requirement can be addressed through Zoho CRM, Zoho Books, Zoho Inventory, Zoho Creator, Zoho People, Zoho Desk, Zoho Projects, Zoho Analytics, Zoho Expense, Zoho Sign, Zoho Flow, Zoho Forms, Zoho WorkDrive, or other relevant Zoho applications.

- Understand how different Zoho applications work together within the Zoho ecosystem.

- Recommend practical, scalable, and cost-effective solutions based on the client’s requirements.

- Explain application capabilities, limitations, and technical dependencies to internal teams and clients.

Workflow and Solution Design

- Convert business processes into structured workflows, automation rules, approval processes, blueprints, functions, and system configurations.

- Work closely with functional consultants, project managers, developers, migration teams, and support teams.

- Prepare process flows, field structures, module relationships, user roles, permissions, validation rules, and automation requirements.

- Design solutions that are simple, scalable, maintainable, and aligned with the approved scope of work.

- Ensure that workflows and technical designs are properly documented before development.

Development and Customization

- Develop custom functions and automation using Zoho Deluge.

- Configure and customize modules, fields, layouts, related lists, workflows, approval processes, blueprints, reports, dashboards, and notifications.

- Develop applications and extensions using Zoho Creator where required.

- Create custom pages, widgets, forms, and user interfaces using HTML, CSS, JavaScript, and related technologies.

- Develop API integrations between Zoho applications and external systems.

- Work with REST APIs, webhooks, JSON, XML, OAuth, and third-party integration services.

- Use Zoho Flow or custom integration methods based on project requirements.

- Troubleshoot technical issues, integration failures, automation errors, and performance problems.

Testing and Quality Assurance

- Test all configurations, scripts, workflows, integrations, and custom applications before deployment.

- Prepare relevant test scenarios based on the approved business process.

- Conduct unit testing,



integration testing, and user acceptance testing support.

- Identify and resolve errors before presenting the solution to the client.

- Ensure that the delivered solution meets the agreed requirements and approved scope of work.

- Maintain proper version control, backup, and documentation for all custom developments.

Project Delivery

- Complete assigned tasks within the agreed timeline.

- Provide accurate progress updates to the project manager and relevant team members.

- Immediately communicate technical challenges, requirement gaps, or possible delays.

- Take ownership of assigned work from requirement understanding through final delivery.

- Follow internal project management, documentation, testing, and deployment procedures.

- Avoid incomplete, undocumented, or untested development.

- Support successful implementation, client training, go-live, and post-implementation activities.

Client Support and Communication

- Explain technical solutions to clients in a clear and professional manner.

- Conduct demonstrations of developed workflows and applications.

- Provide technical support during implementation and after go-live when assigned.

- Maintain confidentiality regarding client data, business processes, login credentials, and project information.

- Handle client communication professionally and avoid committing to requirements without internal approval.

- Maintain a service-oriented and problem-solving approach.

Requirements

Mandatory Technical Requirements

The candidate should have practical knowledge or demonstrable experience in the following areas:
- Zoho Deluge scripting

- Zoho CRM customization

- Zoho Creator application development

- Zoho workflows, blueprints, approval processes, validation rules, and custom functions

- Zoho APIs and third-party integrations

- REST APIs, webhooks, OAuth, JSON and XML

- HTML

- CSS

- JavaScript

- Database concepts and data relationships

- Application architecture and workflow design

- Data import, export, transformation, and migration

- Debugging and troubleshooting

- Reports and dashboard development

- User roles, profiles, permissions, and data-sharing rules

Knowledge of SQL, PHP, Python, Java, Node.js, or other development technologies will be considered an advantage.

Zoho Application Knowledge

The candidate should have experience with, or the ability to quickly learn, multiple Zoho applications, including:
- Zoho CRM

- Zoho Creator

- Zoho Books

- Zoho Inventory

- Zoho Desk

- Zoho People

- Zoho Projects

- Zoho Analytics

- Zoho Flow

- Zoho Forms

- Zoho Sign

- Zoho Expense

- Zoho WorkDrive

- Zoho SalesIQ

- Zoho Recruit

- Zoho One

Deep expertise in every application is not mandatory. However, the candidate must understand the purpose of different Zoho applications and be capable of identifying which application or combination of applications is suitable for a client requirement.

Educational and Professional Requirements

- Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Computer Applications, Electronics, or a related discipline.

- Minimum two years of relevant experience in Zoho development, business application development, ERP implementation, CRM implementation, or software consulting is preferred.

- Candidates with strong Zoho application knowledge, technical ability, and a proven project portfolio may also be considered.

- Zoho certifications will be an added advantage.

- Experience working directly with business clients will be preferred.

Essential Professional Qualities

The ideal candidate must demonstrate:
- Strong logical and analytical thinking.

- Ability to understand business processes and convert them into technical solutions.

- Ownership and accountability for assigned work.

- Commitment to completing tasks within agreed timelines.

- Attention to detail and quality.





- Willingness to learn new Zoho applications and technologies.

- Professional communication and client-handling skills.

- Ability to work independently as well as collaboratively with a team.

- Respect for company policies, processes, colleagues, and clients.

- Ability to accept feedback and continuously improve.

- A positive attitude towards problem-solving and challenging assignments.

- Honesty and transparency in reporting progress, issues, and mistakes.

- Commitment to confidentiality and responsible handling of company and client information.

Candidate Commitment and Cultural Fit

Cascade Headway is looking for a candidate who is interested in building a meaningful and long-term career with the organization.

The selected candidate will be expected to:

- Work in alignment with the company’s values, professional standards, and work culture.

- Contribute positively to the growth of the company and the success of the team.

- Support colleagues when projects require coordinated effort.

- Take responsibility for learning and professional development.

- Demonstrate reliability, discipline, integrity, and consistency.

- Maintain a professional attitude towards clients, management, and team members.

- Focus on developing skills, delivering results, and creating value rather than viewing the position only as a short-term employment opportunity.

- Remain adaptable and willing to work across different Zoho applications, industries, and project requirements.

The company values employees who grow along with the organization and contribute to a healthy, respectful, cooperative, and performance-driven work workplace.

Performance Expectations

Performance will be evaluated based on:

- Quality and accuracy of development.

- Understanding of client requirements.

- Timely completion of assigned tasks.

- Technical problem-solving ability.

- Client and team communication.

- Documentation standards.

- Ownership of responsibilities.

- Ability to learn and implement new applications.

- Compliance with approved scope and internal processes.

- Contribution to project success and client satisfaction.

Benefits

Compensation and Advantages

Cascade Headway offers
- Industry-competitive salary based on technical knowledge, experience, and performance in the selection process.

- Performance-based salary growth and career advancement opportunities.

- Exposure to Zoho implementation projects across different industries.

- Opportunities to work on domestic and international client projects.

- Professional training and continuous learning opportunities.

- Support for relevant Zoho certifications and skill development, subject to company policy.

- Opportunity to work with experienced functional consultants, developers, project managers, and business advisors.

- Exposure to ERP, CRM, finance, HR, operations, automation, analytics, and digital transformation projects.

- A professional, collaborative, and growth-oriented work environment.

- Statutory employment benefits as applicable.

- Additional performance incentives or project-based benefits based on company policy and individual performance.

The final salary package and applicable benefits will be decided after evaluating the candidate’s technical assessment, practical assignment, interview performance, experience, and overall suitability for the role.

Selection Process

Candidates may be evaluated through the following stages:

1. Profile and experience review.

2. Zoho application knowledge assessment.

3. Deluge and technical coding test.

4. Practical workflow or application development assignment.

5. Functional and technical interview.

6. Management and cultural-fit interview.

7. Reference and background verification, where applicable.

Only candidates who successfully demonstrate the required technical knowledge, professional conduct, accountability, and suitability for the company’s work culture will be considered for the final employment offer.

Application Requirements

Interested candidates should submit
- Updated resume.

- Details of Zoho applications previously worked on.

- Description of completed Zoho projects.

- Sample Deluge scripts or development portfolio, where available.

- Zoho certifications, if any.

📌 Zoho Technical Consultant (Ernakulam)
🏢 Cascade Headway
📍 Ernakulam