Workplace Manager

KEY EXPECTED ACHIEVEMENTS

- Workplace Operations & Service Delivery

- Lead end-to-end workplace service delivery across all countries in the zone.
- Collaborate on for software delivery, inventories, device management, patching, and packaging
- Maintain high standards for asset management and workplace process optimization.
- Manage the Workplace budget and forecasting across the zone.

2. Digital Workplace & Transformation Initiatives
- Drive digital workplace initiatives to enhance employee productivity and user experience.
- Ensure smooth adoption of workplace changes and IT projects by aligning with end-user needs.
- Implement automation and self-service solutions to optimize IT support and device lifecycle management.

3. Onsite Support & Service Performance Management
- Oversee onsite support services, ensuring SLAs and performance metrics are met.
- Work closely with local IT teams to improve incident resolution, service requests, and technical support.
- Conduct regular service reviews to enhance operational efficiency.

4. Collaboration with Partners & Stakeholders
- Manage and collaborate with third-party service providers and vendors for effective workplace operations.
- Align workplace strategy with management, country teams, and zone-level leadership.




- Coordinate with cross-functional teams for continuous improvement and implementation of best practices.

5. Workplace Change & Project Management
- Lead workplace technology projects, ensuring successful implementation and user adoption.
- Manage software rollouts, patching cycles, and device upgrades while minimizing disruption.
- Support change management initiatives by communicating and training end-users on new tools and processes.

Technical Skills Required
- Exposure in workplace technologies, including:
- MS Digital Workplace tools
- Software deployment & patching (SCCM, Intune or equivalent).
- IT Asset Management & Device Lifecycle Management.
- Digital workplace tools (Microsoft 365, virtual desktops, etc.).
- Strong understanding of ITIL frameworks, service management, and incident resolution.
- Experience managing onsite support teams and vendor relationships.
- Proven track record in workplace transformation and change management.
- Ability to work flexibly across different time zones and manage cross-functional teams.

Preferred Certifications:
- ITIL v4 Certification
- Microsoft Certified: Modern Desktop Administrator Associate

📌 Workplace Manager (Pune)
🏢 Michelin
📍 Pune