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If you are a Web Access Management (WAM) Support Engineer looking for excitement, challenge and stability in your work, then you would be glad to come across this page. We are an IT Solutions Integrator/Consulting Firm helping our clients hire the right professional for an exciting long-term project. Here are a few details.

Check if you are up for maximizing your earning/growth potential, leveraging our Disruptive Talent Solution. Role:Web Access Management (WAM) Support Engineer

Experience:5+Years

Location:Hyderabad | Bengaluru Work Mode:Hybrid

Type:Contract to Hire

Notice Period: 0-15days Requirements

We are seeking an experienced Web Access Management (WAM) Support Engineer to provide L2/L3 production support for enterprise Identity and Access Management (IAM) solutions built on the Ping Identity platform. The ideal candidate will have hands-on experience supporting PingFederate, PingAccess, and Ping MFA, with exposure to Ping DaVinci being an added advantage.

The role involves monitoring and maintaining authentication infrastructure, troubleshooting Single Sign-On (SSO) and federation issues, resolving production incidents, supporting cloud-hosted IAM services in AWS environments, and collaborating with application, infrastructure, cloud, and security teams to ensure high availability and secure access management.

Key Responsibilities

Provide L2/L3 operational support for enterprise Web Access Management and Identity & Access Management platforms.

Monitor the health, availability, and performance of Ping Identity services.

Support and administer: PingFederate

PingAccess

Ping MFA

Ping DaVinci (preferred)

Troubleshoot authentication and authorization issues involving:



Single Sign-On (SSO)

SAML

OAuth 2.0

OpenID Connect (OIDC)

Multi-Factor Authentication (MFA)

Diagnose and resolve: Login failures

Authentication policy failures

Federation issues

Token validation errors

Certificate expiration or trust issues

Reverse proxy issues

Session and cookie-related problems

Analyze: Authentication logs

Browser developer tools

HTTP headers

SAML assertions

OAuth tokens

OIDC transactions

Support IAM applications hosted on AWS infrastructure.

Work with Kubernetes / Amazon EKS operational teams for deployment-related support.

Perform: Configuration updates

Certificate renewals

Service validation

Health monitoring

Patch coordination

Platform maintenance

Participate in incident management, problem management, and change management processes.

Perform root cause analysis (RCA) for recurring production issues.

Collaborate with application owners, cloud engineers, infrastructure teams, network teams, and cybersecurity teams.

Create and maintain: Standard Operating Procedures (SOPs)

Runbooks

Knowledge Base (KB) articles

Operational documentation

Participate in production releases, maintenance windows, and on-call support rotations.

Prepare weekly operational dashboards, client reports, and service review presentations.

Required Skills

Identity & Access Management

Hands-on experience supporting: PingFederate

PingAccess

Ping MFA

Strong understanding of: Single Sign-On (SSO)

Identity Federation

Authentication & Authorization

Access Management

Experience troubleshooting: SAML 2.0

OAuth 2.0

OpenID Connect (OIDC)

Cloud & Infrastructure

Experience supporting IAM applications hosted in AWS.





Operational knowledge of: Amazon EKS

Kubernetes

Understanding of cloud networking concepts.

Web Security

Knowledge of

HTTP/HTTPS

SSL/TLS Certificates

Reverse Proxy

Session Management

Cookies

Authentication Flows

Load Balancers

Web Access Policies

Directory Services

Experience with

LDAP

Active Directory

Identity Stores

User Federation

APIs & Integration

REST APIs

Identity Integrations

API Authentication

Production Support

Experience with

Incident Management

Change Management

Problem Management

Root Cause Analysis (RCA)

Production Monitoring

Service Restoration

Troubleshooting

Experience analyzing

Authentication logs

Browser traces

Application logs

Access logs

Federation transactions

Token validation failures

Automation

Basic scripting using PowerShell, Shell Script, Python, or similar.

Soft Skills

Strong analytical and troubleshooting abilities.

Excellent verbal and written communication skills.

Client-facing experience.

Documentation and reporting skills.

Ability to work in rotational shifts and on-call support.

Preferred Skills

Ping DaVinci

PingOne

PingDirectory

PingAuthorize

Hybrid IAM environments

New Relic

AWS CloudWatch

Splunk

Grafana

Dynatrace

DevOps support processes

CI/CD pipelines

Docker

Kubernetes administration

Enterprise IAM architecture

Large-scale production support experience

Financial services, healthcare, or other regulated industry experience

Technical Skills

Mandatory

PingFederate

PingAccess

Ping MFA

SAML

OAuth 2.0

OpenID Connect (OIDC)

AWS

Kubernetes / Amazon EKS

LDAP

Active Directory

REST APIs

SSL/TLS

HTTP/HTTPS

Incident & Change Management

Good to Have

Ping DaVinci

PingOne

CloudWatch

Recent Relic

Splunk

Grafana

Docker

PowerShell

Shell Scripting

Python Benefits

Visit us at http://alignity.io/careers.

Alignity

Solutions is an Equal Opportunity Employer, M/F/V/D.

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📌 Web Access Management (WAM) Support Engineer (Hyderabad)
🏢 Alignity Solutions
📍 Hyderabad