Walk-In Address: HCLTech, Kadubeesanahalli Cessna Business Park, Durga Coral Apartment C Block 9 Kadubeesanahalli Road, Bengaluru, Karnataka 560103
Contact Person: Vignesh
Please carry:
- Updated Resume (Hard copy)
- 1 ID Proof (Do not bring any laptops, pen drives, or electronic devices)
– Analyst – Fraud Ops
Work Location – Bengaluru (Cessna business park)
Work From Office (5 days)
Shifts – Night Shifts (PST Time zone)
Summary A Fraud Ops Analyst is responsible for reviewing, validating and investigating customer identities to prevent fraud, impersonation, account abuse and unauthorized access. The role combines fraud detection, risk assessment and document verification.
Responsibilities
· Review Identify verification requests, documents and supporting evidence enabling secure identity validation in line with the set policies and procedures
impersonations and fraudulent onboarding activities
· Analyze risk indicators, fraud signals and patterns if any
· Perform coordination of IV issuance and validation processes, ensuring proper handling of requests, alignment with fraud controls, and resolution of customer impacting issues.
· Identify and escalate high risk cases in line with the escalation protocols and policy exceptions
· Handle customer escalations and review sensitive cases
Skills Required
- 1-6 years of overall experience with a minimum of 1year relevant experience in Fraud Operations
- Exceptional communication skills
- Basic knowledge of cybersecurity and network
- Familiarity with fraud typologies (ATO, abuse, synthetic identities, etc.)
- Hands-on experience in Excel
- Solid problem-solving skills and judgement in ambiguous scenarios