Job Summary

We are looking for a highly motivated and detail-oriented professional to join our Back Office Operations team. This role demands a strong customer-focused mindset, exceptional communication skills, and the ability to consistently deliver high-quality service while adhering to operational standards.The ideal candidate should be adaptable, process-driven, and capable of working in a dynamic environment with strict performance expectations.

Key Responsibilities

- Deliver accurate and timely processing of back-office transactions in accordance with predefined business processes
- Maintain a strong customer-focused approach while handling operational tasks
- Ensure 100% adherence to process guidelines, SLAs, and schedules
- Meet and exceed key performance indicators, including:
- Productivity
- Accuracy
- Product/Process Knowledge
- Schedule Adherence
- Stay updated with client products, services, and process changes
- Collaborate effectively within team environments to achieve operational goals
- Adapt quickly to evolving business requirements and process changes
- Maintain professionalism and courtesy in all interactions with internal and external stakeholders

Required Qualifications

- Mandatory: Graduate/Postgraduate degree (preferably Commerce / BCom/BBA/ MBA/MCom, etc.)
- Freshers or candidates with relevant back-office or operations experience are encouraged to apply

Technical & Functional Skills

- Excellent verbal and written communication skills (mandatory)
- Ability to clearly understand, interpret, and respond to written instructions and client requests




- Strong interpersonal and stakeholder interaction skills
- Typing speed of minimum 30 WPM with 95% accuracy (as per standardized test)
- Proficiency in MS Word and MS Excel (basic level required)
- Good understanding of operational workflows and process adherence
- Ability to multitask and manage high-volume, repetitive tasks efficiently

Behavioral Competencies

- Strong attention to detail and accuracy
- High level of discipline in following processes and schedules
- Ability to work independently as well as in a team
- Adaptable and adaptable to changing demands and work environments
- Willingness to take ownership and responsibility for assigned tasks

Work Requirements

- Willingness to work in night shifts and rotational shifts (mandatory)
- Willingness to work from office
- Ability to work overtime when required to meet business needs
- Ability to remain engaged during meetings and team activities

Additional Expectations

- Maintain consistent performance aligned with organizational standards
- Demonstrate a continuous learning mindset
- Always uphold organizational values and professionalism

Why Join Us

- Opportunity to build a career in a structured operations environment
- Exposure to global processes and client interactions
- Professional growth and development opportunities
- Dynamic and collaborative workplace culture

Strictly no BE/B.Tech Interview Location: 4th floor, WTC 4, Bagmane World Technology Center, KR Puram, Marathahalli Outer Ring Road, Mahadevapura, Bangalore 560 048, India

📌 Walk-in || Tr Transaction Procng Off - Excellent communication (Bengaluru)
🏢 Mphasis
📍 Bengaluru